There are many reasons that can happen.
1 - Email addresses come and go
2 - Patrons and staff can mis-enter them, even if they look right at a glance
3 - Anti-spam measures
4 - Email isn't guaranteed to be reliable even if everything appears
to be correct
Thomas Berezansky
Merrimack Valley Library Consortium
Quoting swhitta...@notl.org:
Hello
Does anyone know why when the system generates e-mails for overdue notices
and hold requests, periodically some e-mails will bounce back. I have
checked patron records when this occurs and all seems to be in order.
Thanks
Sharon Whittaker
Technical Services Assistant
Niagara-on-the-Lake Public Library
905-468-2023
swhitta...@notl.org
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