Quoting Geoff Sams <[email protected]>:
I'm not even getting anything before the message I sent out. I get
approximately 1 minute of frozen behavior(presumably working on
obliterating) then the error message. This also occurs for
non-staff users.
Please report a bug on Launchpad:
https://bugs.launchpad.net/evergreen
Thanks,
Geoff Sams
Roanoke Public Library
817-491-2691
________________________________
From: [email protected]
[[email protected]] on behalf of
Ben Shum [[email protected]]
Sent: Wednesday, May 01, 2013 11:15 PM
To: [email protected]
Subject: Re: [OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on
2.3.5 not working
Hi Geoff,
Hmm, so obliterating old staff accounts? On one of my systems, when
I try to delete a staff account, it initiates a popup saying:
"The user you're attempting to delete has STAFF_LOGIN priviledges.
Please enter the barcode for a destination user to receive the
deleted user's miscellaneous staff artifacts (reports, etc.):"
And then if I input the user I want to meld all the staff data for,
it begins trying to delete the patron, presumably. And then after
awhile, it came up with a Javascript warning about a script running
too long, which I clicked okay for, and then it popped up with a
similar network/server failure as the one you saw. The staff
account was not deleted; overall elapsed time was around 1 minute.
My guess is there's some sort of timeout affecting things and the
database is rolling things back instead of carrying through the
purge process and shifting of data pieces.
My system is running master as of 3/25/13, but if you're seeing it
in your 2.3.5, then it might be broken in other branches too. I'd
like to suggest reporting this as a bug to the Evergreen bug
tracker: https://launchpad.net/evergreen
Perhaps others can test this behavior as well and see if they get
similar failures to confirm this to be a bug.
-- Ben
PS: Side note, the warning message has a misspelling for
"priviledges" which should be "privileges". Bite-size fix to the
string later I guess.
On 05/01/2013 07:34 PM, Geoff Sams wrote:
Hello all,
We have a few libraries in our consortium hoping to purge old staff
records and deceased patrons and we are running into this error
message when we try to make this happen:
Network or server failure. Please check your Internet connection to
roanoke.northtexaslibraries.org and choose Retry Network. If you
need to enter Offline Mode, choose Ignore Errors in this and
subsequent dialogs. If you believe this error is due to a bug in
Evergreen and not network problems, please contact your help desk or
friendly Evergreen administrators, and give them this information:
method=open-ils.actor.user.delete
params=["077832adf0517284cfc5727fd583743c",289547]
THROWN:
null
STATUS:
I don’t believe this is a permissions issue, as our global admin
account can’t even get this to work. I’m not sure what this could
be otherwise, so I was hoping someone out there might be able to
shine some light for me to point me in the right direction. Any
help would be greatly appreciated.
Thanks,
Geoff Sams
Roanoke Public Library
817-491-2691
--
Benjamin Shum
Open Source Software Coordinator
Bibliomation, Inc.
32 Crest Road
Middlebury, CT 06762
203-577-4070, ext. 113
--
Jason Stephenson
Assistant Director for Technology Services
Merrimack Valley Library Consortium
