Hi Scott, The notify-by options for each hold placed are stored in that hold's individual record (not in the patron's record). By default, they are set to the patron's selected hold notification preferences at the time the hold is placed, but those options can be changed either at the time the hold is placed or after the fact.
Changing the patron's notification preferences in the account settings will not retroactively change what is stored in the holds that have already been placed. This is the cause of confusion to many of our patrons and front-line staff, as they wonder why the patron's old phone number or email address shows up on the hold slip when it has clearly been updated in the patron account record. We recommend to our staff that when a patron requests a change to their contact information, that they ask the patron if they'd like their outstanding holds (if any) to be updated too. Also, if you have the notify by text option enabled, you may want to add that macro to the receipt template since it is not there by default. Terran McCanna PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, GA 30345 404-235-7138 tmcca...@georgialibraries.org ----- Original Message ----- From: "Scott Thomas" <sc...@albright.org> To: "Evergreen Discussion Group [open-ils-general@list.georgialibraries.org]" <open-ils-general@list.georgialibraries.org> Sent: Monday, August 31, 2015 3:31:04 PM Subject: [OPEN-ILS-GENERAL] Hold Slip: Source of Notify By Can anyone shed some light on the sources for the Notify By fields in the Holds Slip? There doesn't seem to be any correlation between fields populated in the patron record (including those under User Settings) and the slips produced for these patrons. Some patrons have Notify by phone unpopulated on the slip, but populated in Daytime Phone. Notify by email is similarly inconsistent. I've been unable to come up with any consistent scenarios that produce these results. Can anyone point me in the right direction with this? Thank you, Scott Thomas Lackawanna County Library System Scranton, PA
