We've used Unique Management services for a year with Evergreen and many years before with another automation system. We recently decided to stop using Unique's services for a number of months, giving us time to gather statistics.
A month before turning names over to Unique, we've called customers ourselves. For this effort we were seeing a 50% return rate, and a lot of appreciation from customers for the personal call. Moving forward, we'll be gathering stats on what does not get returned after our efforts and without Unique's efforts. We'll also be considering what the cost of being in business is, what our normal loss rate is. (I'd love to hear others thoughts on this!) After we have these numbers we'll be able to compare them to our stats gathered while using Unique's services, and have the necessary data to make a better informed decision. Sharon Douglas Automation Coordinator, Lake Agassiz Regional Library -----Original Message----- From: Open-ils-general [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Carol Dinges Sent: Friday, 9 December, 2016 10:54 AM To: open-ils-general@list.georgialibraries.org Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services We use Unique Services, and they connect directly to Evergreen to activate accounts that meet our specific criteria. When we began contracting with them and set up our account, they said that many of their clients use Evergreen. We've been very happy with the quality of their service - no problems at all. Carol Dinges Lebanon Public Library -----Original Message----- From: Open-ils-general [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of open-ils-general-requ...@list.georgialibraries.org Sent: Friday, December 09, 2016 7:14 AM To: open-ils-general@list.georgialibraries.org Subject: Open-ils-general Digest, Vol 126, Issue 15 Send Open-ils-general mailing list submissions to open-ils-general@list.georgialibraries.org To subscribe or unsubscribe via the World Wide Web, visit http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general or, via email, send a message with subject or body 'help' to open-ils-general-requ...@list.georgialibraries.org You can reach the person managing the list at open-ils-general-ow...@list.georgialibraries.org When replying, please edit your Subject line so it is more specific than "Re: Contents of Open-ils-general digest..." Today's Topics: 1. Re: Unique Management Collection Services (Jason Stephenson) 2. Re: Unique Management Collection Services (scott.tho...@sparkpa.org) 3. Re: Unique Management Collection Services (Deborah Luchenbill) ---------------------------------------------------------------------- Message: 1 Date: Fri, 9 Dec 2016 09:40:36 -0500 From: Jason Stephenson <ja...@sigio.com> To: Evergreen Discussion Group <open-ils-general@list.georgialibraries.org> Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services Message-ID: <e03c88de-596d-7eac-b640-4db608c8e...@sigio.com> Content-Type: text/plain; charset=utf-8 Thank you, Debbie and J. Sara for your answers. I think the real question is "Is Unique Management connecting directly from your Evergreen system?" This could be to find patrons to bill as well as put them in collections in the Evergreen sense. I know a number of libraries that use Unique Management but send reports to Unique. Thanks, Jason On 12/09/2016 09:29 AM, Deborah Luchenbill wrote: > Several Missouri Evergreen libraries use Unique, as well. > > Debbie Luchenbill > Missouri Evergreen Coordinator > MOBIUS > 111 E. Broadway, Ste. 220 > Columbia, MO 65203 > deb...@mobiusconsortium.org <mailto:debo...@mobiusconsortium.org> > 573-234-4914/877-312-3517 > http://libraries.missourievergreen.org > http://mobiusconsortium.org > > On Fri, Dec 9, 2016 at 7:29 AM, J. Sara Paulk <jspa...@houpl.org > <mailto:jspa...@houpl.org>> wrote: > > Many libraries in Georgia (PINES) use it. > > > On 12/9/2016 8:21 AM, Tim Spindler wrote: >> I was wondering if anyone in the Evergreen community is using >> Unique Management Collection Service? >> >> We have a request from one of our libraries to use this service >> and it requires access to patron data. >> >> -- >> Tim Spindler >> Executive Director >> C/W MARS >> tspind...@cwmars.org <mailto:tspind...@cwmars.org> >> tjspind...@gmail.com <mailto:tjspind...@gmail.com> >> >> *P** Go Green - **Save a tree! Please don't print this e-mail >> unless it's really necessary.* >> >> >> > > -- > J. Sara Paulk, Director > Houston County Public Library System > (478) 987-3050 Ext. 5 <tel:(478)%20987-3050> / Fax (478) 987-1862 > <tel:(478)%20987-1862> > 1201 Washington St., Perry, GA 31069 > > jspa...@houpl.org <mailto:jspa...@houpl.org> http://houpl.org/ > > ------------------------------ Message: 2 Date: Fri, 9 Dec 2016 14:39:08 +0000 From: "scott.tho...@sparkpa.org" <scott.tho...@sparkpa.org> To: Evergreen Discussion Group <open-ils-general@list.georgialibraries.org> Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services Message-ID: <cy4pr18mb12058f3178cac095a90006a499...@cy4pr18mb1205.namprd18.prod.outlook.com> Content-Type: text/plain; charset="utf-8" Here in the Pennsylvania Integrated Library System we have two libraries using Unique Management and will be adding more. Scott Scott Thomas Executive Director PaILS / SPARK (717) 873-9461 scott.tho...@sparkpa.org [Description: Description: Training | SPARK – Pennsylvania's Statewide Library System]<http://www.palibrary.org/pails/> From: Open-ils-general [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Tim Spindler Sent: Friday, December 09, 2016 8:21 AM To: Evergreen Discussion Group <open-ils-general@list.georgialibraries.org> Subject: [OPEN-ILS-GENERAL] Unique Management Collection Services I was wondering if anyone in the Evergreen community is using Unique Management Collection Service? We have a request from one of our libraries to use this service and it requires access to patron data. -- Tim Spindler Executive Director C/W MARS tspind...@cwmars.org<mailto:tspind...@cwmars.org> tjspind...@gmail.com<mailto:tjspind...@gmail.com> P Go Green - Save a tree! Please don't print this e-mail unless it's really necessary. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20161209/6bc16c5c/attachment-0001.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1491 bytes Desc: image001.jpg URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20161209/6bc16c5c/attachment-0001.jpg> ------------------------------ Message: 3 Date: Fri, 9 Dec 2016 09:14:16 -0600 From: Deborah Luchenbill <debo...@mobiusconsortium.org> To: Evergreen Discussion Group <open-ils-general@list.georgialibraries.org> Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services Message-ID: <cagv20np8kn-ns6tv_yksdkmn5fmwllydm3feh7c+yg5-gkt...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Yes, Unique does connect directly with Missouri Evergreen for most of the libraries. The libraries set up their plans with Unique individually (what their criteria are for patrons to be sent to collections, the fee, etc.) and we set up a permission group and a user account that had only the permissions Unique needed and the working locations of only the libraries that use them for their user account. We also have one library that sends their own reports. Debbie Debbie Luchenbill Missouri Evergreen Coordinator MOBIUS 111 E. Broadway, Ste. 220 Columbia, MO 65203 deb...@mobiusconsortium.org <debo...@mobiusconsortium.org> 573-234-4914/877-312-3517 http://libraries.missourievergreen.org http://mobiusconsortium.org On Fri, Dec 9, 2016 at 8:40 AM, Jason Stephenson <ja...@sigio.com> wrote: > Thank you, Debbie and J. Sara for your answers. > > I think the real question is "Is Unique Management connecting directly > from your Evergreen system?" This could be to find patrons to bill as > well as put them in collections in the Evergreen sense. > > I know a number of libraries that use Unique Management but send > reports to Unique. > > Thanks, > Jason > > On 12/09/2016 09:29 AM, Deborah Luchenbill wrote: > > Several Missouri Evergreen libraries use Unique, as well. > > > > Debbie Luchenbill > > Missouri Evergreen Coordinator > > MOBIUS > > 111 E. Broadway, Ste. 220 > > Columbia, MO 65203 > > deb...@mobiusconsortium.org <mailto:debo...@mobiusconsortium.org> > > 573-234-4914/877-312-3517 > > http://libraries.missourievergreen.org > > http://mobiusconsortium.org > > > > On Fri, Dec 9, 2016 at 7:29 AM, J. Sara Paulk <jspa...@houpl.org > > <mailto:jspa...@houpl.org>> wrote: > > > > Many libraries in Georgia (PINES) use it. > > > > > > On 12/9/2016 8:21 AM, Tim Spindler wrote: > >> I was wondering if anyone in the Evergreen community is using > >> Unique Management Collection Service? > >> > >> We have a request from one of our libraries to use this service > >> and it requires access to patron data. > >> > >> -- > >> Tim Spindler > >> Executive Director > >> C/W MARS > >> tspind...@cwmars.org <mailto:tspind...@cwmars.org> > >> tjspind...@gmail.com <mailto:tjspind...@gmail.com> > >> > >> *P** Go Green - **Save a tree! Please don't print this e-mail > >> unless it's really necessary.* > >> > >> > >> > > > > -- > > J. Sara Paulk, Director > > Houston County Public Library System > > (478) 987-3050 Ext. 5 <tel:(478)%20987-3050> / Fax (478) > > 987-1862 > <tel:(478)%20987-1862> > > 1201 Washington St., Perry, GA 31069 > > > > jspa...@houpl.org <mailto:jspa...@houpl.org> http://houpl.org/ > > > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20161209/67c5b325/attachment.html> End of Open-ils-general Digest, Vol 126, Issue 15 *************************************************
