Hello Friends,
Please go through the below mentioned urgent requirement and let me know if you have someone suitable for the same. Kindly provide consultant's availability along with their rate confirmation. We are looking for two resumes, one entry level and one expert level Rates open. I need to submit by tomorrow, noon time. That can be staffed in the following locations: . Jackson, Michigan . Chicago, IL, . Lake Land, Florida . Fairmont, WV. Role Description . 5-10 years SAP Utility experience with 5+ years ISU-CCS Front Office implementation experience . Exceptionally strong functional knowledge of Front Office processes . Knowledge and expertise in CCS technologies (CRM2005, WinIC, CRM7, WebIC) . Working knowledge of Call Center operations . Strong communication and client relationship management skills . Knowledgeable in assessment strategies including planning, requirements gathering, gap analysis and business case development . Project management experience across all phases of the ASAP methodology . Experience migrating from front office processes (FOP's) to Process Framework desired . Experience of Move-In/Move-Out process and transitioning client(s) to Contract Management . Experience implementing Product Management functionality in the utility sector (i.e., utilities products will be required to support the assignment of rates to customers and CMS will not implement any Sales/Marketing functions in Phase 1. Product capabilities will be limited to functions required to support Contract Management functionality in CRM 7.) . Experience with large Electric and Gas Utility implementations desired Function of Role . Partners with CMS to lead the CRM7/Web-IC upgrade assessment effort . Leads assessment of existing production Front Office Processes and develops strategy for transitioning from WinIC to WebIC, utilizing Contract Management, Product Management, the Process Framework, Standard Views, and Fact Sheets, while ensuring the plan incorporates resolution of several organizational performance issues associated with the current production solution and processes, and leverages Transaction Launcher for less-critical or less-frequently used processes and transactions . Lead assessment of existing IVR functionality to determine approach for CRM 7.0 integration . Develop the upgrade solution path to port the current front office processes to Web-IC/CRM7 and enabling SG functionality (SAP Enhancement Pack 4 and 5+) Works with internal project manager to develop project plan and associated project preparation deliverables for Phase 1, including, but not limited to: scope statement, schedule, resource plan, quality management plan Best Regards, Nick __________________________________________________________ E-SOLUTIONS INC. 1900 McCarthy Blvd. Suite 309. Milpitas, CA 95035 PH - 408-239-4647 FAX - 408.521.0167 Email - n...@e-solutionsinc.com URL- .www.e-solutionsinc.com __________________________________________________________ "P Please consider the environment before printing this email." --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To post to this group, send email to open-source-erp-crm@googlegroups.com To unsubscribe from this group, send email to open-source-erp-crm+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/open-source-erp-crm -~----------~----~----~----~------~----~------~--~---
