Job ID: 2011-43464
Job Title: ST - Network – TA - Network Facilities Implementation
Support Analyst
Location: central Illinois.
Duration: 6 Months
Max Hourly Rate: USD $44.00
Visa: Perm Resident/Citizen only
Client currently seeks a Enterprise Telephony Infrastructure Support
Analyst to join our team in central Illinois.
CRITICAL TECHNICAL SKILLS/COMPETENCIES
The individual in this position is required to have the following
experience/skills:
• Experience with configurations, provisioning, and
troubleshooting telephony devices.
• Demonstrated knowledge of telephony systems, applications and
networks utilized by our enterprise, including:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Connections (CUC)
- Cisco Intelligent Contact Management (ICM)
- Telephony network (LEC, IXC, etc)
- Data networks
- Update relevant documentation (topology diagrams, rack
profiles, etc)
• Demonstrated knowledge of Service Management processes and
tools.
• Experience desired, but not required with the following tools:
- VOSS
- Exony VIM
- Telecommunications Expense Management (TEM)
- HP Service Manager
• Strong Cisco background. Cisco certification are recommended but
not required.
• Ability to perform complex troubleshooting to isolate, diagnose,
and correct telephony related provisioning problems
DESIRED SKILLS/QUALITIES:
• Leadership: Demonstrates the ability to lead the team through large,
complex projects, and high volume/high profile changes to the
infrastructure including the deployment/implementation of new
technologies and achieve results through others.
• Communication: Strong written and oral communication skills
• Technical / Functional Expertise: High technical aptitude and
demonstrated commitment to technical skill development; including
strong analytical and problem solving skills to solve complex problems
logically and systematically.
• Initiative: Ability to work independently on matters of moderate to
high complexity and importance with only broad direction.
• Customer Focus: Is focused on service delivery, business partner/
customer needs, and quality of work.
Required Qualifications
4 Years- Network Administration
Other Required Qualifications/Experience:
4 Years- Experience with configurations, provisioning, and
troubleshooting telephony devices.
4 Years- Demonstrated knowledge of telephony systems, applications and
networks
4 Years- Cisco Unified Communications Manager (CUCM)
4 Years- Cisco Unified Connections (CUC)
4 Years- Cisco Intelligent Contact Management (ICM)
4 Years- Telephony network (LEC, IXC, etc)
4 Years- Data networks
Please go here and apply : http://globalitjobs.com/job_view.php?id=71
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