Hi Partners,

Kindly let me know if you have any consultant for the following
requirements.



Please respond back with an updated resume and all inclusive rates to
recrui...@burgeonits.com



*Position: Telecom Engineer *

*Location: Jacksonville, FL*

*Duration: 6 months*



*Verint WFM, Call recording, CISCO Call Manager, CTIOS*



Ø      *L2, L3  Incident Management*

Ø      *Implementation, maintenance, troubleshooting, and management of all
Customer Services call routing projects*

Ø      *Verint WFM installation and upgrades*

Ø      *Support of call center infrastructure*

Ø      *Work with the design team to implement and test new applications
and scripts in the ICM design and production environments*

Ø      *Script and configure various changes in various ICM environments*

Ø      *Troubleshot CTI and Envision application configuration*

Ø      *Troubleshoot Verint Call recording and web portal issues *

Ø      *Switching technologies like STP, MST etc...*

Ø      *Troubleshooting network performance issues(Voice and Data)*

Ø      *Telecom operations – Voice, phone deployments, PBX support*

Ø      *Configuration / Installation  of telecom & network devices*

Ø      *Integration between Verint and CISCO call manager*

Ø      *Telecom device monitoring and Reporting*

Ø      *New hire phone setup & Process termination request*

Ø      *Troubleshooting and coordination with service provider*

Ø      *Cisco UCM, ICM and Voice gateways*



Thanks & Regards


Raja
Burgeon IT Services LLC.
619 New York Avenue, Claymont, DE 19703
Phone No. : 302-338-9683; 302-220-4724, Fax : 302-355-1559
Email Id : recrui...@burgeonits.com Website: www.burgeonits.com

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