Hi,
Please find the requirement below and let me know your interest.. *POSITION* *Salesforce.com Admin with Implementation Experience* *Location: San Francisco, CA (locals only)* *Duration: 6 months contract* *Rate: $65/hr on C2C* *Need someone with "implementation experiences"* *Purpose:* Manage the Bank's Customer Relationship Management (CRM) service to help meet the Bank's evolving business needs. Ensure adoption and adherence to the Bank's CRM governance framework and usage guidelines. Serve as the internal champion and subject matter expert for the administration of Salesforce.com <http://salesforce.com/>. Conduct ongoing support, user training, business analysis, and project management activities for enhancements, upgrades, data conversions, and report development for multiple business groups with varying needs. *Major Accountabilities:* · Perform all tasks supporting the day-to-day operation of Salesforce.com <http://salesforce.com/>, including, managing users and AppExchange applications. · Design and maintain custom validation and workflow rules, formula fields, data dependencies, page layouts, alerts and notifications, email templates, triggers, reports, views, and dashboards. · Work closely with IT to configure and manage complex user security permissions, including user hierarchy rules, roles, permission sets, and profiles to ensure system security. · Maintain functional areas of contacts / relationships, accounts, opportunities, dashboards, and related reports. · Provide hands-on support including data quality management, technical and functional issue resolution, and oversight of new opportunities for functionality and enhancements. · Maintain CRM governance framework, usage guidelines, and related documentation, e.g., roles and responsibilities for the Bank's CRM data management. · Achieve coherency, agreement, and adherence from all stakeholders for the maintenance of accurate, reliable, and timely external party contact information. · Disseminate information and communicate effectively among Salesforce.com <http://salesforce.com/> users, management, IT, and other stakeholders. · Create, maintain, and enforce data integrity standards; audit, review, and monitor CRM reports to ensure data quality. Work with users to resolve data discrepancy issues. · Assist with the export, cleansing, and import of CRM data on an as-needed basis. · Assist in defining required features and mapping Salesforce.com <http://salesforce.com/> functionality to business processes. · Review and understand general organization drivers and context for development projects. · Oversee the feature request/support backlog and work with the business and IT to set priorities. · Provide thought leadership and partner with IT to enhance the capabilities of the CRM solution, e.g., functionality for additional business groups, bulk data migration, system integration, and installation of AppExchange applications. · Conduct impact analysis and assist business units in understanding the effort, risk, and impact of making changes to the CRM system. · Elicit and document requirements for new functionality from a cross-functional team of Salesforce.com <http://salesforce.com/> users. · Work with stakeholders to ensure enhancements support both the enterprise and individual business unit requirements. · Design, document, build, and test enhancements in a sandbox environment and work with IT to deploy changes to testing and production environments. · Assist with coordination of user acceptance testing with business units and end users. · Create and maintain Salesforce.com <http://salesforce.com/> training materials, develop, conduct and implement training programs for Salesforce.com <http://salesforce.com/> users, and train users with varying technical backgrounds on new features and functionality. · Assist IT with Salesforce.com <http://salesforce.com/> release management and communicate changes to stakeholders. · Assist with the development of end-user procedural documentation. · Stay current with Salesforce.com <http://salesforce.com/> technology and releases and keep stakeholders informed and up to date. *Skills/Knowledge*: · Bachelor's degree in computer sciences, information systems, business, marketing, or related field. · Minimum 3 years experience as a Salesforce.com <http://salesforce.com/> administrator with configuration and ongoing hands-on administration of Salesforce.com <http://salesforce.com/>, preferably in a large, highly regulated (financial services) environment. · Knowledge of integration of Salesforce.com <http://salesforce.com/> with both internal proprietary systems and the AppExchange, and experience building components of Salesforce.com <http://salesforce.com/>. · Excellent data management skills, including understanding of data relationships, and metrics and statistical methods. · Experience working with sandbox and production environments to manage the distribution of system functional or process changes. · Experience handling all aspects of Salesforce.com <http://salesforce.com/> case management. · Excellent research, analytical, organizational, problem solving and reporting skills. · Business analysis experience with ability to understand business processes and translate business requirements into application functionality. · Project management experience with demonstrated ability to operate as a proactive strategic thinker and team player. · Excellent, highly professional written and oral communication, motivational and presentation skills, with the ability to communicate with all levels of the organization, and present information to non-technical audiences. · Strong proficiency in MS Office; experience with Excel formulas and pivot tables. · Salesforce.com <http://salesforce.com/> Administrator certification preferred, Advanced Administrator or Sales Cloud Consultant certifications a plus. · User experience and interface design experience a plus. · Experience working across various Salesforce.com <http://salesforce.com/> implementations covering Sales Cloud, Service Cloud, and AppExchange applications a plus. · Knowledge of CRM best practices a plus. · Technical writing experiences a plus. *Thanks and Regards,* *Shilpi Bist* *Technical Recruiter* *[image: images]* <http://www.sageci.com/> email: sb...@sagetl.com Phone: 732-851-1596/ 732-767-0010 Ext: 542 Gtalk: shilpi.recruiter1 Ymail: shilpi.recruiter *[image: Linkedin_Logo]* <http://www.linkedin.com/pub/shilpi-bist/82/944/7a7/> -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. 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