Hi, Please send profiles to *rich...@svksystems.com* <rich...@svksystems.com>
*Title: Help Desk Support Technician* *Location: Montgomery, Al* *Duration : 2 years * *JOB PURPOSE: * Provide help desk services and support for public users and case workers in support of a multi-agency State Government Development Project. *ESSENTIAL DUTIES AND RESPONSIBILITIES:* The Help Desk Support Technician will provide the following duties: · Provide technical assistance and support for incoming questions and issues related to CARES systems and software · Respond to questions and issues in person, over the phone, or via email · Work with other members of the CARES team to provide sufficient information to diagnose and resolve issues that are not easily resolved · Assist with onboarding of new users, including setup and deployment of hardware and software · Quickly address user issues, and follow up to ensure that issues are resolved · Resolve technical issues with user active directory accounts, network access, and other systems · Document internal procedures · Provide users guidance and access to internal administrative tools as well as other tools · Install, test, configure, and update new workstations, peripheral equipment and software · Maintain inventory of equipment, software, and software licenses *SAMPLE DELIVERABLES:* Provide the following deliverables per direction of and assignment by the Agency Project Sponsor and/or the Agency Project Manager: · Help Desk Tickets · Status Reports · Other deliverables as identified & assigned *ADDITIONAL DUTIES AND RESPONSIBILITIES:* · Ability to communicate in the English language clearly via written and spoken word to multiple stakeholders including peers, mid-level and senior leadership. · Accomplish all tasks as appropriately assigned or requested. · *QUALIFICATIONS:* The Help Desk Support Technician shall, at a minimum, meet the following requirements or possess an equivalent combination of education and experience: Experience: · Experience with State Government, Medicaid, CHIP and DHR business area or healthcare industry · Experience supporting a large number of users with technical questions and issues · Strong analytical and troubleshooting skills required, including a thorough understanding of how to interpret users' technical questions and issues, and ability to resolve these issues. · Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. · Proficiency with MS Office (including Word, Excel, Outlook, PowerPoint, Access) · Proficiency with Help Desk and Ticket Management Software Skill/Technology: · 2 years relevant technical experience as a Help Desk or Support Specialist: · Experience with utilizing and maintaining Help Desk and Ticket Management software · Excellent written and verbal communication skills · Ability to develop and negotiate win/win solutions to technical issues · Experience with active directory user management · Ability to setup and support a variety of different software products for multiple users Richard *IT Recruiter* *SVK Systems Inc* 11465, Johns Creek Parkway, Suite #180, Johns Creek, GA - 30097 *Contact:* 678-824-7780 | *Fax:* 404-601-9507 | *Email: *rich...@svksystems.com | *YIM / Gtalk*: *richard05svk* *Website*: www.svksystems.com [image: Description: Description: Description: Inc.500|5000 Logo] [image: Description: Description: Description: cid:image001.png@01CD0200.91BFE3E0][image: Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSQsCTiUiVCUIlXuZilZE964QZGU0mixwsOAsuJRxcUzIIa6rlVRKKhTw] [image: Description: Description: Description: http://t1.gstatic.com/images?q=tbn:ANd9GcRQFqqr5LzMAumX3JTxImVUvRAUWAULRPdx3k2_neWeGv9jMnH_sJbboeo][image: Description: Description: Description: Description: Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcTzWHC3crnfdWlRitTOkW4JO_g6sndCgqKJs7hRRCKBTS1sG__j][image: TAg.jpg] *NOTE **:* If you do not want to receive email from me, please reply to this email with *REMOVE* in the subject. I deeply apologize for the inconvenience caused to you. -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
