A new Job, ID: 245836 <http://www.ejobsville.com/display-job/245836> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: Incident Manager posted on 2014-09-18 23:16:55 Job Description:*Incident Manager* *Location: Philadelphia, PA* *Duration: 6 months* *Rate: $50-55/hr on C2C * *Job Description * The Incident Manager is a member of the Production Support team. He/she will be responsible for developing and sustaining processes in relation to Event Management, Incident Management and Problem Management. He/she will also be responsible for performing initial triage, correlation and indepth technical analysis as needed for issues. *Responsibilities * • Ensures that technical issues are responded to and that normal service operations are restored as quickly as possible • Reviews and revises incident management processes, policies and escalation procedures on a regular basis to drive efficiencies and effectiveness in responding to issues • Identifies persistent or recurring problems and recommends creative solutions • Develops procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools • Ensures timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management • Monitors applications for most efficient operation, identifying fault conditions as well as opportunities for further optimization • Recommends opportunities for process improvement • Reviews core operational performance metrics for the Products environment • Manages 24x7 scheduling of operators and application support personnel • Maintains escalation and contact lists for mission critical assets *Required Skills * • At least 3-5 years of experience in a technology operations setting. • Ability to adjust to changing priorities and make quick decisions with limited information. • Strong organizational, communication, leadership and customer service skills. • Experience in supporting business objectives in a partnered/outsourced mod • Strong hands-on technical experience (previous experience as a Linux/Unix system administrator is preferred) with a focus on problem solving • High level of energy and strong drive are essential attributes in this role. • Ability to be on call off hours for a certain number of days every month. • Scripting / programming experience desired. • Understanding of cable and IP technologies (including Tru2way) is a plus. • Excellent organizational, communication, customer service, problem solving and interpersonal skills • Ability to effectively triage and resolve incidents, assist in change management and deployment support *NOTE*: Candidate should have strong technical background, Unix experience (not an admin), networking knowledge and ability to quickly grasp concepts. Strong Incident Management experience with a strong sense of urgency and priority Salary: $55/hr on W2 *Click here to view full job description and apply <http://www.ejobsville.com/display-job/245836> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
