Hi Associates, Hope you had a good weekend. Just wanted to check if you would have anyone for this Service now position. Person has to be at clients place in Ohio for a week of every month or so and can work remote after. This is a 6 month contract, could extend.
Max rate is $50/hr C2C. This is Urgent backfill as the person who was suppossed to start tomorrow is not. Service now position 6 month contract. Dublin,OH Engagement Description and Objectives and Role Description: ServiceNow administration, development, and testing. Incidents: The incidents that customer’s ServiceNow (SN) team receives are typically “it worked yesterday but not today” interruptions in ServiceNow functionality. In anticipation that customer’s most skilled SN technicians are no longer available; the remaining SN admins that possess basic admin skills could resolve many of these issues without escalating to a SN provider. Those that could not be resolved would be escalated to our outside provider. This type of work may require: Assessment of the incident and collection of additional information needed to clarify the symptoms to help identify root cause of failure Develop a fix and deploy Document work done to fix in the incident ticket. Defects: Defects are another type of incident except they generally relate to a custom developed business solution customer has developed or a change they have made to out-of-the-box ServiceNow functionality. Defects are typically bundled into a weekly release and deployed with system enhancements. This type of assignment may require the following work: Assessment of the incident and collection of additional information needed to clarify the symptoms to help identify root cause of failure Review of the custom code to determine where the issue may exist Review of input data and their sources Determine the fix, code and test Receive approval and schedule deployment via change management Deploy and confirm with customer the fix resolved the service interruption Update all documentation Enhancements & New Business Solutions This bucket of work is more project oriented. Customer creates solutions to solve business problems or modify existing solutions to meet new business needs. Work would include: Requirements elicitation and scope clarification Phase (effort) estimates Design Build System Test User Acceptance Test Receive approval and schedule deployment via change management Documentation of design, code and user documentation Training Deploy Early Life support Thanks and Regards, Ryan Marshall SR.Technical Recruiter, Panzer Solutions LLC 45 Stuart Ave, K Norwalk CT 06850 USA Direct:203 652 1444 Ext 127| Fax: 203-286-1457 , E-mail:ryan.marsh...@panzersolutions.com www.panzersolutions.com -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
