*Please share me a profile at : payal.j...@tresourceinc.com <payal.j...@tresourceinc.com>*
Hi, Hope you are doing good. Please have a look and let me know if you are fine *Position: SFDC Developer( with call centre Experience)* *Location- Carlsbad CA* *Duration: 12 Months* We are seeking a Salesforce.com Cloud Professional to work with the business process and development teams to design, implement and deploy Salesforce.com Service Cloud application. This implementation is an extension of the enterprise SF implementation. Candidates for this role should possess knowledge of salesforce.com application, data migration and integration capabilities in an enterprise level setting. Additionally, the candidate should have the ability to uncover business requirements, develop a technical strategy and be able to create and effectively demonstrate solutions that address customer requirements. *Candidates should have an understanding of Call Centers, Contact Centers or Delivery Centers. Candidates should have an understanding of key operational metrics and performance indicators used to manage a Customer Support environment. Candidates should possess knowledge of the relationship between a Customer Support environment and other Business units such as Sales, or Back-Office. Candidates having knowledge of one or more key technology enablers used within a Customer Support environment such as Computer Telephony Integration, Portal self-service or Knowledge will be preferred. Hands on experience of Salesforce development tools such as Apex and Visualforce is required* *Basic Qualifications*: · Bachelor Degree · Minimum of 5 years of Service Cloud Implementation/ Development experience · Minimum of 5 years of requirements gathering experience including process mapping and gap analysis *Preferred Skill Requirements*: · Call center experience · Software system implementation with customer support experience · Solution development experience on Force.com or Communities · Technical Architect experience on implementation projects · Additional Salesforce.com Certifications · Background with architecture concepts (integration styles, architecture styles, patterns) · Understanding of key SFDC architectural concepts (e.g. API and governor limits) and how they influence design · Agile and Iterative experience Thanks & Regards, Payal Jain | Technical Recruiter Technology Resource Group Inc. 3736 Hillsdale Court Santa Clara, CA 95051 Office: 408-709-1760 Ext : 834, Direct: 4085025518 G talk: <http://www.tresourceinc.com/> trgpayaljain | *YM*: trgpayaljain | Fax: 408-884-2409 payal.j...@tresourceinc.com | www.tresourceinc.com [image: https://www.linkedin.com/pub/payal-jain/ab/5a6/987] <https://www.linkedin.com/pub/payal-jain/ab/5a6/987> *Disclaimer: **This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by reply REMOVE in the subject line and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. Technology Resource Group has taken every reasonable precaution to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. Technology Resource Group reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the Technology Resource Group. e-mail system* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
