Hi Friends,

Greetings from Symphony Corp.




Please find the below JD for Desktop position for Madison, WI


Please send profiles to *[email protected]
<[email protected]>*



*Location: Madison, WI*

*Duration: 5 Months (extension with new budget for long term contract)*

*Interview: In-person*



support and preparation of desktop supported applications and hardware.
This position requires extensive knowledge and experience with desktop
technology including, but not limited to, Windows desktop operating
systems, desktop applications, desktop deployment tools such as SCCM,
LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices
(print/fax/copier/scanner), BlackBerry devices and other supported wireless
devices such as Windows Phone, Android, and/or iPhone/iPad.



This position receives escalated level support issues from an internal help
desk and serves as a mentor to other desktop support staff. The incumbent
shall have 4 or more years of experience in a Desktop Support position and
be familiar with a variety of concepts, practices, and procedures relating
to Desktop Support.



Very qualified candidates will be expected to package desktop applications
(off-the-shelf and in-house developed) by way of a ticket based request
system. Depending on the nature of the request, the software is to be
formally evaluated, licensing requirements researched, installation steps
documented, and final work approved.



The incumbent shall have 5 or more years of experience in a Desktop Support
position. Experience with a focus on application packaging and support with
MSI tools such as Wyse or InstallShield, Scripting, and/or other desktop
automation tools is preferred. The incumbent shall also be familiar with a
variety of concepts, practices, and procedures relating to Desktop Support.



This Desktop Support person relies on extensive experience and judgment to
plan and accomplish goals. This Desktop Support person is expected to
independently perform a variety of desktop related tasks and serve as a
desktop expert on assigned projects. A wide degree of creativity,
self-direction, and latitude is expected.



Remote Desktop Management Tools *

Administration - Technical Writing

Experience in Technical Writing and Documentation *

General Competencies

Analytical/problem solving skills *

Customer Service *

Planning *

Technical Assistance and User Support *

Information Technology - Commonly Used Software

MS Office products *

Information Technology - Desktop Support

Active Directory Tools *

General understanding of LANDesk (for patch management, software
deployment, inventory management an *

Installation and Maintenance of PCs *

Knowledge of VMware Workstation, Microsoft VPC or similar product. *

Trouble shooting all hardware. *

Information Technology - Languages/Tools

MS Package & Deployment Wizard *

Information Technology - Operating Systems

Application Support *

MS Windows 7 *







Thanks & Regards,

Srikanth K

Desk: 715-502-4900

www.symphonycorp.com | SEI-CMMI Level 4



We synchronize Business, Technology and People



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