Hi,
We have an immediate Openings with Our Direct Client for a Long term contract position *EDI – Business Support Analyst * *Framingham, MA* *Duration: 12 Months* Business Support Analyst to support the Global Production Support - Logistics /EDI area. This associate will primarily be responsible for production support of EDI for all transactions types within Transportation and Logistics. The analyst will also be responsible for onboarding new carriers on the following documents for CLIENT. He/She will also be required to participate in any Global Production Support initiatives, project transitions and application documentation*. Knowledge of EXTOL and JDA / Manugistics is a plus. * *Job Description* • Provides level 2 support for all applications in assigned area. Support includes: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community. Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs. • Educates user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals; Enhancement requests. • Oversees software packages and executes upgrade plans partnering with the appropriate IT Technical teams. Updates support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements. • Assist in onboarding of vendors and carriers for the following transactions: 810, 820, 850, 856, 204, 210, 212, 250 Preferred Skills: · Working knowledge of ANSI X12 EDI Standards Version 4010 · Strong analytical · Multi-tasking and problem solving · Excellent written and verbal communication skills *Requirements:* *EDI knowledge required. * Microsoft Office, strong analytical skills, multi-tasking and problem solving as well as excellent written and verbal communication. • Ability to act as a liaison between the business users and development team. • Knowledge of business processes in a retail industry is preferred. • Ability to communicate with the business, executives and development teams • Excellent interpersonal skills • Strong analytical and organizational skills • Understanding of CLIENT functional divisions and their interaction • Understanding of client-server, browser-based and/or mainframe applications • Familiar with Six Sigma and ITIL concepts • Knowledge of SPI, PCI, PII, and SOX requirements • Knowledgeable in the concepts of Solution Delivery Process (SDP) *Thanks & regards,* *Jana* Resource Development Manager *InfoVision Inc. * Winner of Inc 500, Deloitte Fast 500, MBN 100 800 E. Campbell Rd, Suite 388 Richardson, TX 75081 Tel : 972 348 0078 Fax : 972-234-5732 Email : [email protected] Web: www.infovision.com Web: www.vcollab.com -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/d/optout.
