*Position: Cisco Voice EngineerLocation: Minneapolis, MN.Duration: 12+ Months On-Site contract plus extension*
*Interview mode: Phone than SkypeJob Description:*• Worked with the *Cisco UCCE (Unified Contact Center Enterprise)* environment. • Familiarity with implementation of Cisco IP Telephony applications including *CVP(Cisco Voice portal),* ICM (Cisco Intelligent Contact Manager), CUIC, Enterprise call routing • Knowledge of the Cisco CUCM (Cisco Unified Communications Manager) platform. • Subject matter expertise in *Computer Telephony Integration (CTI)* : ? CTI solution design, development and maintenance. ? Integration of various CTI solutions to the contact Centre architecture. ? Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc. • Hands on with Intelligent Contact Management (ICM) : ? ICM scripts development and enhancement. ? Administration of ICM components and tools. ? Creation and maintenance of ICM queries (SQL knowledge required). ? Generation of ICM historical and real time database reports. ? Perform ICM scripting and configuration. • Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues. • Integration of custom-developed and 3rd-party provided software, *IVR (Interactive Voice Response), Call Center* and data base integration with the Cisco IP Telephony infrastructure If interested than please fill this form and kindly send back to me ASAP. *BASIC Details* Requirement ID -------------- Title (Mr. / Ms.) First Name Middle Name Last Name SSN No(Last Four Digits) Date of Birth Gender Nationality/VISA Status/Current validity Available From Current Location Relocation Contact Number Email ID Skype ID Interview Availability (Any 3 Time Slots) Total IT Experience Experience in required skills Grade/Years of Experience Skills (Please Mention if any Certifications) *Educational Details* Name of Degree (Bachelors/Engineering) Specialization Duration Start Date(Month & Year) Duration End Date(Month & Year) % Marks/Grade University Education (Regular /Distance) *Employer Details* Company Name Contact Name Contact No Email ID Thanks Tushant Jain United Software Group Inc.. 565 Metro Place S. Suite # 110 Dublin, OH 43017 Phone: 614-588-8474 Fax: 1-866-764-1148 [email protected] www.usgrpinc.com To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE <[email protected],[email protected]?subject=UNSUBSCRIBE%E2%80%9D.>in the subject line, or click here. -- You received this message because you are subscribed to the Google Groups "Open Source J2EE frameworks" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/open-source-j2ee-frameworks. For more options, visit https://groups.google.com/d/optout.
