** Changed in: openobject-addons
Importance: Undecided => Low
** Changed in: openobject-addons
Status: New => Confirmed
** Changed in: openobject-addons
Assignee: (unassigned) => OpenERP R&D Addons Team 1 (openerp-dev-addons1)
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https://bugs.launchpad.net/bugs/1194790
Title:
Issue email should set reply-to correctly
Status in OpenERP Addons (modules):
Confirmed
Bug description:
version 7.0-20130622-231037-1 (nightly Debian package)
Context: Issues are handled by email.
Alice: Client having an issue.
Bob: Support staff, replying to her.
Alice writes to [email protected]. When Bob replies to her, both
"from" and "reply-to" are set to [email protected]. At least "reply-
to" should be set to "[email protected]", so that Alice can easily
answer to the same address. Even the "from" address would make sense
as "[email protected]", depending on the processes.
(Maybe it is already possible to configure this correctly, but I could
not find out, how.)
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