On 26 Feb 2008, at 15:53, Eduardo Raffoul wrote: > Hi everyone, > > I'm new in OpenNMS, i'm currently developing an interface to > OpenNMS with Open Ticket Request System (OTRS, http:\\otrs.org). I > have seen the implementation that has been made to Jira, but i > still cannot make the right behave among ONMS and OTRS. What i want > is to create tickets in OTRS from the alarms module at ONMS, and > when they get closed (in ONMS) the change could be reflected in > OTRS. But what i have until now is the next: > - Tickets in OTRS are created from ONMS.
Hi Eduardo, I'm sorry that I haven't replied to this before (i've only just seen your mail - isn't spotlight wonderful). I've been looking at OTRS/OpenNMS integration over the last few months as a side project. I initially thought that it would be simple as OTRS claims a SOAP interface. I ran into trouble with the OTRS end of things though, as SOAP::Lite by default does not produce messages that can be easily consumed by AXIS. I'm curious as to how you resolved that (or if you used the SOAP interface at all). I finally decided to write a new module for OTRS that produced a java-friendly interface to Kernel::Ticket and Kernel::Ticket::Article (properly typed and with accompanying WSDL) so that OTRS SOAP services could be simply consumed by AXIS in OpenNMS in the same way as Joed's JIRA implementation. I'm curious to how you've managed to implement this. My thinking was that once I'd got Ticket and Article nailed, I could go on to add some of the OTRS ITSM objects (which could interface with OpenNMS's asset information). It might have been simpler to just use SMTP to raise the ticket and scrape ticket details back in to OpenNMS but that would have closed off the possibility to further integrate with ITSM. As it's still a spare time activity for me, I'm still a few weeks at best from implementation. If you're still interested, I'll share details with you when I'm a bit closer to completion. Cheers ... J ------------------------------------------------------------------------- This SF.net email is sponsored by the 2008 JavaOne(SM) Conference Don't miss this year's exciting event. There's still time to save $100. Use priority code J8TL2D2. http://ad.doubleclick.net/clk;198757673;13503038;p?http://java.sun.com/javaone _______________________________________________ Please read the OpenNMS Mailing List FAQ: http://www.opennms.org/index.php/Mailing_List_FAQ opennms-devel mailing list To *unsubscribe* or change your subscription options, see the bottom of this page: https://lists.sourceforge.net/lists/listinfo/opennms-devel
