Yes, these problems usually indicate that the sim details passed to the viewer by the login service aren't reachable by that viewer.

In the OpenSim.log (standalone) or Robust.log (grid) you will see something 
like the line

22:43:06 - [LLOGIN SERVICE]: Found destination my-region, endpoint 
192.168.1.2:9001

The endpoint are the connection details for that sim passed directly to the viewer. If that address isn't reachable then the viewer cannot send any packets to the simulator and the viewer will not get past the region handshake stage.

On 13/12/12 23:16, R.Gunther wrote:
If you want to have the option that everybody can reach your region from 
internet. make sure you have in the
/bin/regions/region.ini file the external ip adress set, look for this line. 
`ExternalHostName =' make sure you have set
your external ip or domainname there.
also make sure you use the right ip. if you have dynamic on it can change.

On 2012-12-13 23:41, Emperor Starfinder wrote:

Okay I am having a bit of trouble with people logging in via an external IP 
address.  They are able to log in except
they hang at the region handshake which in turn causes them to time out.  I am 
able to fully log in via my local
network.  My router is the Linksys WRT54G.

I have done the port forwarding in the router and unticked the Filter Internet 
NAT Redirection box as well.  I have
also ensured that the ports are opened in my firewall on the windows machine as 
well.  Any ideas?

Thanks



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OSVW Consulting
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