Karyn Ritter wrote: [snip] > > ... but this should not be neccesary. Loossing bug reports like this is > > one of the WORST possible scenarious when dealing with customers. And > > it's not the first time that this happened to bugs.opensolaris.org so > > some action should be taken here... > > I apologize... What is the issue exactly? Did you not receive > confirmations of emails that you filed? Did the server go out to lunch > mid-way through submitting the problem (and thus what you were entering > was lost)?
No, the server returned the usual "bug submitted" message and then nothing happend - no confirmation email and no entry in Sun's DB, neither visible on http://bugs.opensolaris.org nor internally within Sun. (And yes, I am slightly upset at the moment since the |getcwd()| statistics for http://mail.opensolaris.org/pipermail/perf-discuss/2006-July/000611.html are gone, including the prototype patch (yes, it's my fault that I didn't keep backups for that around - I simply assumed that the web form does something usefull and isn't linked to /dev/null ... ;-( )). > We definitely need to automate bug forwarding information: I know that > Linda would be as thrilled as all of you. I'll see if I can find someone > to do this for us soon. What about adding a quick hack which simply sends the content of the HTTP POST message back to the user who is currently logged-in ? That would be a workaround which could be AFAIK implemented within less than 10mins. > FYI -- Once we have automated it, it will still take up to a few minutes > for you to get the confirmation as we don't have a way for the website > to interact directly with the bug database. <rant> Which raises the question why Sun is still using "bugster" ... almost EVERYONE (in- and outside Sun) is complaining about it but it seems no effective work is done to get it replaced with something decent. Apparently companies like Novell and IBM simply migrated to custom bugzilla versions while the last thing I heared is that Sun may rewrite "bugster" ... which would be another incarnation of the "reinvent the wheel"-disease at OpenSolaris.org (other incarnations include "Jive" (which is still unable to handle some email headers correctly, almost nine months since the first report), the source search engine (which is nice but lacks simple capabilties such as searching for symbols like ')(+-<TAB><SPACE><NEWLINE>' etc.) etc.) and the TML-monstrosity from which the project webpages are made from. </rant> ---- Bye, Roland -- __ . . __ (o.\ \/ /.o) [EMAIL PROTECTED] \__\/\/__/ MPEG specialist, C&&JAVA&&Sun&&Unix programmer /O /==\ O\ TEL +49 641 7950090 (;O/ \/ \O;) _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
