Anne: Somebody (several people?) have mentioned OSQA as a free Stack Exchange clone. We're running it internally at ISI, it works fairly well. It's a django app.
Shapado is another (Ruby-based) Stack Exchange clone. Lorin -- Lorin Hochstein, Computer Scientist USC Information Sciences Institute 703.812.3710 http://www.east.isi.edu/~lorin On May 3, 2011, at 12:48 PM, Anne Gentle wrote: > Hey all, thanks for asking for my input. :) > > A few months ago, I said it's too early. This month, I do sense a need for > community support, based on questions I see on the docs site and the types of > questions in Launchpad Answers. > > I think we're getting to a real user community and it would be good timing to > start a forum, so I say yes, with the request that we have strong guides. > Jordan and Ron can be our one-percenter guys, the ones who are helpful and > responsive. We'll need other one-percenters. Vish has done a _great_ job > responding to Launchpad Answers. It's getting to be really helpful. But it's > not quite a forum. And it's not about the tool, it's about being responsive, > right? > > I don't want to weigh in too heavily on a tools discussion, because it's more > about the community and people than a tool. The responses here seem to > indicate that sys admins would lean towards forums. I personally like the > Stack Exchange style sites for building a reputation which motivates > participation if done well. However, OpenStack is not a big enough draw for > them to be a "Top Network Site" like Ubuntu. And the tool is certainly not > open source. I don't honestly know pricing or licensing or availability of a > standalone Stack Exchange site. Does anyone have details there? That info > might help with the tools discussion. > > My main point is that I'd like to ensure responsiveness, so we don't have > empty restaurant syndrome in a forum-like support site. The people who will > be most responsive to users and adopters should probably weigh in on the > tools discussion. Devs won't need to monitor the admin community support site > once we get a core group of admins running OpenStack and helping others. > > So that's my current thinking. > Anne > > > > On Tue, May 3, 2011 at 9:36 AM, Jordan Rinke <jor...@openstack.org> wrote: > Interesting because Ron very specifically mentioned being able to find > useful and relevant information on the Ubuntu forums without bothering devs > at the beginning of this discussion (which Soren then noted as an excellent > point). > > We don't have an extended answer from Anne yet, but she did vote Yes on the > survey (unless someone else used her name since there is no real auth). > > -----Original Message----- > From: Thierry Carrez [mailto:thie...@openstack.org] > Sent: Tuesday, May 03, 2011 9:27 AM > To: Jordan Rinke > Cc: openstack@lists.launchpad.net > Subject: Re: [Openstack] Creating a forum > > Jordan Rinke wrote: > > I think a purely QnA site misses the mark a little, that style is > > great for a very specific question (And the OSQnA stuff Everett linked > > looks great) but I think a lot of users are lacking the knowledge to > > ask a very specific question just yet. So maybe it is that we need a > > place for random discussion, but that can also specifically answer a > question as well. > > If you take Ubuntu (arguably one of the largest software-related forums in > the world), the forums are completely ignored by developers, so it relies on > a completely separate user community. It is a source for wrong (or outdated) > technical answers and user frustration. > > They recently set up a stackexchange site at ask.ubuntu.com, and it is a > huge success. Developers and users contribute to it, and it's a valuable and > continuously-updated source of information. > > I don't want us to run into the same failure before realizing there is a > better and more targeted tool available... Personally I would ignore forums > (since they are a waste of time), but contribute to the stackexchange site > (since they are an easy way to contribute reference information). > > > 77.8% voting for a forum at this point (out of 18 responses) > > I would wait on Anne's answer before taking any hasty decision based on a > binary poll. > > -- > Thierry Carrez (ttx) > Release Manager, OpenStack > > > _______________________________________________ > Mailing list: https://launchpad.net/~openstack > Post to : openstack@lists.launchpad.net > Unsubscribe : https://launchpad.net/~openstack > More help : https://help.launchpad.net/ListHelp > > _______________________________________________ > Mailing list: https://launchpad.net/~openstack > Post to : openstack@lists.launchpad.net > Unsubscribe : https://launchpad.net/~openstack > More help : https://help.launchpad.net/ListHelp
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