An incident is a form of ticket that recognizes that an existing requirement (customer or internal) isn't being met.

On 09/07/2011 06:20 AM, Soren Hansen wrote:
2011/9/7 Bryan Taylor<btay...@rackspace.com>:
I'm working on an incident system that my company, as an OpenStack operator,
will use to support our deployment of OpenStack.

Can you explain what you mean by "incidents"?


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