"Rajko M." <[EMAIL PROTECTED]> writes: > On Monday 14 May 2007 09:51, Duncan Mac-Vicar Prett wrote: >> But sometimes this happens the other way around, >> needinfo that never gets answered :-P > > It happened and it will happen again if: > - user has no idea that reporting is just a start of process > - user just realized that there is no bug and can't addmit that > > And also: > - needinfo is asking for information that one don't want to publish on > Internet,
You might still find a way to get the info to the requester, e.g. marking it as private so that not everybody can see it. But you can always say explicitely: Sorry, will not give this information. > - needinfo is asking for remote access to computer This shouldn't happen. > You are friendly people and we trust your software, but sometimes a bit of > discretion might be helpful. Not everyone has test computers as Felix, and > giving information from machine in use might be not good idea. > > BTW, what is policy about closing bugs that hang with need info for some > time. In general we close bugs as "CANTFIX" (using WONTFIX for it) if they are in NEEDINFO for longer than 4 weeks. If the user gives the info later, s/he can always reopen the bug, Andreas -- Andreas Jaeger, [EMAIL PROTECTED], http://www.suse.de/~aj/ SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) Maxfeldstr. 5, 90409 Nürnberg, Germany GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126
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