I just want to simplify the tools, one use case with one tool. If we have multiple choice, I don't know which will be chosen and which will be supported. For an end user, I care about how long it will take me to get the feedback for my question. It may have duplicated threads in the different tools.
Jira is good tools for issues, but I don't think it is suitable for questions and supports. Title and content search are mostly used in questions/forum, while it is not strong enough in Jira. From the history of the website(ask.opnfv.org), we can find that it is not active enough, and less response. If we agree to use that tool, and make it the only one, I think it will be more and more useful to us. BR/Julien Beierl, Mark <mark.bei...@dell.com>于2017年10月16日周一 上午4:14写道： > So far I have had a good experience with users reporting issues via JIRA. > I must admit the askbot site has not been very useful for me at this time. > > Perhaps we need to highlight it more in the user guides? I know I have > not done that. > > Regards, > Mark > > *Mark Beierl* > SW System Sr Principal Engineer > *Dell **EMC* | Office of the CTO > mobile +1 613 314 8106 <1-613-314-8106> > mark.bei...@dell.com > > On Oct 15, 2017, at 15:19, Raymond Paik <rp...@linuxfoundation.org> wrote: > > All, > > I'd like to propose having a discussion on user support in an upcoming TSC > call. We have two primary channels for user support which are opnfv-user > mailing list plus our Askbot site (https://ask.opnfv.org/questions/). > > Over the past several quarters the activity on the Askbot site in > particular has gone down (see > https://opnfv.biterg.io:443/goto/5f1aedc882d4c3e33a1e3bab812e353e), and > I'd like to start a discussion on support channel for OPNFV users plus > other tools (e.g. documentation, wiki, etc.). > > I'll add this as a topic for the TSC call on the 17th, but I think it'd > also make sense to have follow-up discussions with anyone interested in > participating following the TSC call. > > In the mean time, if you have any suggestions or thoughts on this topic, > please feel free to chime in.... > > Thanks, > > Ray > > _______________________________________________ > opnfv-tech-discuss mailing list > opnfv-tech-discuss@lists.opnfv.org > https://lists.opnfv.org/mailman/listinfo/opnfv-tech-discuss > > _______________________________________________ > opnfv-tech-discuss mailing list > opnfv-tech-discuss@lists.opnfv.org > https://lists.opnfv.org/mailman/listinfo/opnfv-tech-discuss >
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