Oh, don't be deluded into thinking they give a rats-ass about "Business Customers" either - I used to have a business account from TWC because I telecommuted and needed multiple static IPs and no restrictions on the line....in the early days they were responsive to problems/issues, but near the end (IE, after they had pillaged enough out of me), they were less than helpful. I had an outage at 2pm on a Friday once (I watched a back-hoe do the dirty deed next door), I called them and told them exactly what the problem was only to be told the earliest they could roll a truck would be Monday afternoon....I tried explaining that this was a business account (hell, I was calling their business support line) but that didn't matter. I was back on-line 20 minutes later when I ran a patch piece of RG-6 across the break from one pedestal to another....needless to say, the technicians were NOT amused when they arrived 72 hours later to deal with my trouble ticket, but I told them where they could go stuff their service. Sorry about ranting, I just didn't want anyone to get the wrong idea that TWC Business would be a solution to running Tor if you have problems with regular TWC.
-Michael On Fri, 13 Mar 2009, Matthew McCabe wrote: |> Incidentally, Time Warner Cable's security department made it very clear |> that they did not want to have me as a customer. I explained to them |> that I paid extra for increased bandwidth which I intended to use. The |> security representative said that I was not a business customer (i.e. |> paying 2-3 times as much for the same connection) and thus they would |> not tolerate any more complaints. He did not mention any complaints |> about bandwidth... But it is clear that Time Warner Cable does not care |> about you as a customer unless you are a business customer. Only then |> will they give you a chance to explain why you have received unjustified |> and unproven complaints. </rant>