*Immediate need Network Engineer - Interview ASAP* Position : Network Engineer Location : PROVIDENCE, RI Duration : 6+ months
This position is focused on managing the overall deployment and health of Client call center groups. This includes support and management of PBXs, AES servers, CMS systems, vectoring and Modular Messaging. This position must also perform Toll Free management and support through ATT RouteIt and ATT business direct. This candidate will coach, on a daily basis, Junior Call Center Analysts and Telecom Analysts ensuring complete and thorough coverage of all call center related issues and requests on an enterprise level. This candidate will work very closely with Contact Center Technology teams to ensure support and maintenance is synchronized between the groups. SKILLS and RESPONSIBILITIES 8+ Years plus in contact center telephony, with predominant focus on Avaya contact center technologies. In-depth familiarization with the following areas is required: 1. Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular Messaging, ATT Route It, ATT Business Direct. 2. AES Server maintenance and troubleshooting relating to connectivity to PBX and other equipment including Verint, CTI and ICM 3. Knowledge of ICM where it relates to call routing and PBX / CMS connectivity 4.VOIP Support of CLANs, Medpro boards Accountabilities: Respond to user trouble tickets related to call center within service levels. • Assist business lines in determining the most effective use of call center routing; build new routing plans and support implementation of new related initiatives through IMACD process. • Build Toll Free number routing plans and terminations in ATT Route It application as well as manage call control routing of Toll Free numbers across enterprise through ATT Business Direct. • Build, test and support of Call Center Disaster Recovery plans • Provide support to all IP phones, IP softphones and vpn phones • Manage installation and maintenance of Avaya ACD hardware and software. • Coordination/monitoring of vendor maintenance requests and activities. • Maintain user profiles for CMS Supervisor as well as provide training and support to CMS Supervisor users. • Coach junior and standard Telecom analysts • Perform VAL manager backups of all announcements, record and export announcements when requested. • Work with communications carriers and technicians to resolve carrier problems. • Provide high level technical support for Analysts as needed • Daily health checks on all call center related systems ; monthly backups to CMS and verification of scheduled archiving jobs. • Fully document call routing, messaging and project plans Professional Qualifications: • Excellent understanding of voice and networking technologies Aaron - SR. IT Recruiter ITBrainiac Inc Princeton Forrestal Village 116 Village Blvd, Suite 200 Princeton, NJ 08540 Direct:609-223-9188 -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
