*Hi Partner’s, *
My name is Mitul from GRS Consulting. I would like to introduce to you a job opening where client is looking to hire a * Business System Analyst with ServiceNow. *Please find the requirement details given below and revert back with your feedback about it. *Please feel free to call me at * 513-342-6277. *Needed Profiles ASAP!!!!!!!!!!* *Role: Service Now BA- 2 Position* *Location: Sunnyvale, CA* *Duration: 6-12 Months* *Position Description: * Client Business Systems Analysts work as part of a team that supports and enhances Client’s world-wide business processes and systems. You will utilize your strong technical competencies and functional business expertise to identify, evaluate and develop systems and procedures that meet business user requirements. To do this successfully you will work closely with cross-function teams to understand business needs, and IT development to provide automated solutions. An ability to understand business process issues and communicate technical solutions to the internal client is essential to your success in this role. Project management skills and a customer service orientation are key. The ServiceNow platform is Client’s system of choice supporting internal service management processes. These include HR, Workplace Resources (WPR), IT, and other business units providing services to the Client employee and partner workforce. The SN BSA will work within the ServiceNow core team, liaising directly with the internal Customer groups and process owners. This function ensures that business requirements are captured and prioritized, and that functional requirements for the SN platform are aligned with the Service Management processes end to end. The SN BSA will take the lead to manage large sets of requirements into manageable streams and releases, which are aligned to organizational goals and process maturity objectives. A primary focus will be enabling IT’s internal ITIL practices within the Service Management platform, and taking the associated business requirements from concept through to operation. *Essential Functions: * The IT Business Systems Analyst will focus primarily on IT operations tools and processes throughout the IT Service Operations function; however, they also may work across business units and other functional areas as well. Specific areas of responsibility of the Business Systems Analysts teams include: *Business Functional Knowledge:* · Collaborate with business users to define processes that meet business needs. · Ensure processes are scalable and flexible to meet future business need. · Design processes that can be implemented with minimal disruption to supporting systems, and that are cost effective. · Anticipate the needs of stakeholders affected by process change. · Ensure that proposed changes represent the best overall fit for the organization. · Business Requirements Definition and Technical Team Coordination: · Develop and define IT requirements to support process and system changes. · Co-lead design sessions to identify gaps and opportunities. · Create detailed functional design documents for conversions, interfaces, and reports. · Coordinate with IT development teams to manage the development process and resolve issues. · Prepare and execute testing plans to ensure high quality results. *Support and Technical Sustaining Operations: * · Monitor implemented systems and processes to ensure high performance. · Engage with vendor service support and internal groups as necessary to coordinate maintenance and enhancement activities (releases, planned maintenance) · Serve as a resource to super users and Process Owners for education on technical system functionality. *Project Management:* · Develop implementation and project plans. · Monitor and drive resolution of issues. · Document and communicate status updates to team members and Management. · Estimate resource requirement and determine IT impacted groups. *Experience and Skills: * *Skills that are "Must Haves":* • Very strong background in ITIL and IT Service Management processes • Deep knowledge and background supporting service management systems such as ServiceNow, Remedy, or other best-in-class CRM platforms. • Architecture and deployment experience with ServiceNow or similar ITSM platform in an Enterprise environment • Excellent oral and written communication skills; including process documentation. • Excellent analytical, problem-solving, negotiation, task and project management, and organizational skills. • Knowledge of tools, processes, and operations planning. • Experience working with IT development staff on complex projects. • Strong understanding of engineering principles and practices as well as solution architecture. • Strong analysis, project management, and reporting capabilities. • Strong technical background with advanced personal computer skills including: Microsoft Project, Visio, Word, and Excel, SQL, Java script. • Ability to work collaboratively and take a lead role within a team of other business systems analysts and cross functional peers to support deadlines. • Ability to evaluate, define and prioritize projects. • Ability to develop longer-range project plans and schedules for individual or work for a small team. • Ability to handle multiple tasks concurrently. *Skills that are "Nice to Haves": * • ServiceNow Architecture and Development experience • Project management skills Regards... Coming together is a Beginning... Keeping together is Progress...Working together is a Success!!! [image: Golden Resource, Inc.] <http://www.goldenresource.com/> *“Building Bridges between Business and Technology.”* *Mitul* / Sr. Technical Recruiter 513-342-6277/ mshu...@goldenresource.com *Golden Resource, Inc.* Office: 513-342-6290 Ext- 103 / Fax: (513) 823-2037 7303 Cedarcrest Drive Liberty Township, OH 45044 http://www.goldenresource.com [image: Facebook] <https://www.facebook.com/mitul.grs>[image: Twitter] <https://twitter.com/mitulgrs>[image: Google Plus] <https://plus.google.com/104701368947342258176/posts/p/pub>[image: Linkedin] <http://htmlsig.com/www.linkedin.com/in/mitulshukla/> [image: http://geekwhisperin.files.wordpress.com/2011/08/please-consider.png] *This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). 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