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Immediate Need For Avaya Call Center Admin - Interview And Start ASAP!!

Job Title: Avaya Call Center Admin
Location: Tampa, FL
Duration: 6+ Months

Direct Client Need - Avaya Call Center Consultant - Tampa, FL - 6+ Months

Requirement is urgent and immediate.
Extensive Avaya Call Center Administration skills. Responsibilities include
programming stations and agents, VDN’s, Vectors, Skills and Announcements.
In-depth knowledge of Avaya CMS – for reporting and management
Extensive Contact Center Implementation experience-
Deployment of  Core Avaya ACD platform.
Duties include Avaya Core programming of agents, stations, VDN’s and
Vectors. Large scale moves, adds and changes of Agents and Stations.
Set up media –gateways, CM Links etc.
Strong troubleshooting skills. Part of new ACD implementation team. Managed
enterprise class setup
Knowledge of CMS Reporting and Administration – maintain up to date
Dictionary entries, VDN / Skill Call profiles etc.
Provide technical voice support and programming of Avaya ACD/PBX products.
Working closely with customers , facilitating changes to the ACD/HUB Call
Management Systems as well as basic ACD/Telephony requests.
Strong knowledge of Avaya One X, and IP Agent.


*Regard:Arnav Singh - Sr. IT Recruiter*



*Work: 201-855-0253Cell: 609-388-1604ar...@itbtalent.com
<ar...@itbtalent.com>arnavsing...@gmail.com <arnavsing...@gmail.com>*

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