Hi ALL

Please go through the below JD and share profile of the consultants upon
ravikaur1...@gmail.com


*POSITION 1:*

*Title: UX Designer*

*Duration:12 months*


*Location: Hoboken, NJ, United States                     *



*Relevant Experience: 12 Years                             *




*Job responsibilities :*


 1. Overall experience of 12+ Years as UX Designer.

2. Responsible for requirement gathering, requirement analysis,planning,
impact analysis and monitoring progress of various phases.

3. Analyze the design documents given by the client and Designed Page Flow,
Wireframe, Navigation based on the basic information provided.

4. Prepare the presentation for the stakeholders to make them understand
the current scenario of the application along with the proposed design
strategies and successfully implemented the same.

5. Co-ordinate with the various stakeholders to understand the project
requirements along with the challenges and completed the work before the
timeline given.

6. Create the application interfaces following the Usability process right
from the requirement gathering to the final deliverables.

7. Must have working knowledge of Photoshop, html, CSS, JavaScript and
Visio.

8. Must have effective communication skills both written and verbal
required to effectively present ideas.


*POSITION 2:*



*IVR Developer *


*Job Description (SVL)*

*Location: Sunnyvale, CA*

*Role Description:*
Customer Support Apps team designs, develops, deploys and supports in-house
and third-party contact
center applications for Google’s sales & support users to improve sales
productivity and customer satisfaction. These business applications
integrate with PBX, IVR, CTI, Call Recording and Reporting systems. In this
role, you will be responsible for designing, developing, configuring and
supporting IVR applications for all the business units.

*Responsibilities:*
- Develop, test and deploy IVR applications
- Work closely with stakeholders to determine project requirements and
translate/implement those requirements into technical designs
- Document high level functional and technical design specifications.
- Advanced Problem solving skills to assess design alternatives and perform
tradeoffs to determine designs or functionality that best meet customer
needs.
- Expert in troubleshooting and problem solving skills to resolve
production incidents quickly or to develop quick IVR workarounds.
- Coordinates resolution of highly complex software development issues that
arise in production environments.
- Understands the entire project context, and demonstrates the knowledge of
end-to-end application architecture.
- Responsible for multiple applications with an ability to works on several
projects simultaneously.
- Technical ownership with a can-do attitude to proactively drive and
deliver a project through all SDLC phases.

*Minimum qualifications:*
- BA/BS degree or equivalent practical experience
*- 5+ years of IVR development experience ideally using Avaya Orchestration
Designer or Avaya Dialog Designer. Cisco or Genesys is also ok.*
- Knowledge of Avaya Aura Experience Portal (AAEP) or Voice Portal
Management System (VPMS)
- Basic SQL skills and data analysis skills
- Good communications skills to work with Business, apprehend their
business needs, understand reported issues and communicate status







*Thanks & Regards.*

*Ravi*

*IT Recruiter*

*E: ravikaur1...@gmail.com <ravikaur1...@gmail.com>*
* <http://www.hmgamerica.com/>*

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