Hello,
Hope you are fine today. Please find the JD as below if you are comfortable send me your updated Resume with expected billing rate ASAP. *Role: Lync Admin* *Client: Wipro/ Honeywell* *Location: Tempe, AZ* · Prior experience in the Implementation and Support of Microsoft Lync - Unified Communication Solutions preferred. Microsoft Lync 2013 or 2010 design and implementation Microsoft Lync design and implementation. · Excellent knowledge in IT enterprise applications such as: Microsoft Lync and Microsoft Exchange. · Hands on MS Lync 2010 / 2013 experience in production environments/multiple projects Experience in installation, configuration and support of multi-site Microsoft Lync environments offering high availability and disaster recovery. · Experience working with remote teams Collaborate with other teams to implement service and system monitoring and alerting Ability to troubleshoot, investigate and resolve technical issues Ability to work under pressure and adhere to strict deadlines Ability to react quickly and effectively to issues and opportunities Excellent customer interaction skills. · Excellent verbal and written communication skills Should familiar with ITIL process like Incident/Problem/Change/Release/CMDB Management. · Microsoft OCS/Lync certification Ability to troubleshoot and setup Lync PSTN gateways Experience with AudioCodes SBA installation, configuration, and support Experience with Session Border Controllers Expert knowledge Enterprise Voice experience. Experience with using powershell to maintain Lync Active Directory 2008/2012, WINTEL (Windows 2003/2008/2012, clustering/citrix), power shell, Hardware knowledge, ITIL awareness. *Role details: * Incident & Problem Management Responsible for sustenance and troubleshooting on multiple technologies such as Windows AD, Windows Clustering, power shell, Active Directory. Ensure that service delivery takes place based on the Service level agreed. Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues. Responsible for analyzing all tickets and ensuring that the tickets getting closed and customer CSAT is maintained. Providing L3 support on Windows (OS, Clustering, AD) & AD. Installing and configuring Domain Controllers, Administer AD services etc.. providing role based access. High availability, DRS etc.. Adding new domain controllers to expand capacity or reseizing Firmware/Patch management for AD & Hardware Upgrade, OS Upgrade AD Backup & restore)Configuring monitoring parameters for windows/virtualization platform. Technical audit/Implementing best practices on Windows & Active Directory. Assisting team in monitoring, L1/L2 activities & incidents. The must haves would be as follows. - Lync senior level understanding of: · SIP call flow knowledge and diagnosis · P2P / Conferencing setup and media paths · Proper use of Dial plans, Voice Policies, Routes, PSTN Usages and trunks · Enterprise voice call flow with PSTN Gateway · Lync mobility connectivity · Ownership of Lync application from endpoint to core infrastructure · Configure Exchange Unified Messaging Dial Plans, Mailbox Policies, IP Gateways, Auto Attendants, etc. Thanks and Regards *Kanhaiya Pandey* Email: ken...@sysmind.com Phone:609-897-9670 Extn 2176 Address: 38 Washington Road, Princeton Junction, NJ 08850 In case I am not available please call Anoop @ 609-297-0796 [image: Description: Description: Description: Description: Description: Description: Description: cid:image001.gif@01CC0A79.D4FFDB80] -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
