*Job Title: Business AnalystLocation: Irvine,CADuration: 12+months Job Description:Candidates must have expertise in Change Process and Analysis.Looking for someone that has trained in service management domain, incident/problem/change management processes - and someone very analytical to be able to look at the data around these processes and make recommendations for improvement. 7-10 years of experience.1.Service Management process knowledgeITIL Foundation certification required. Intermediate certifications Experience with incident, problem, change, release, knowledge management process areasExperience assessing adoption of process through data and metrics2.Analytical and continuous improvement skillsExperience analyzing patterns and trends using data + making recommendations b. Experience identifying continuous improvement opportunities within process areas c. Experience with development of Service management reports and scorecardsd. Experience developing process training and communication. 3. Communication skillsa. Strong verbal and written communication skillsb. Collaborativec. Adaptable 4. Toolsa. Experience with industry standard Service mgmt. tools e.g. Remedy, Service Now, Cherwellb. Experience with reporting tools e.g. Tableau, Crystal reports, Excel Qualifications: Bachelor’s degree in computer science, software engineering or relevant field, or equivalent experience 6-8 years’ experience is required. RHEL 5 or 6 is a must and Solaris 10 or 11 experiences is preferred. Demonstrated expertise with enterprise infrastructure technologies such as high availability, fault tolerance, disaster recovery, multi-pathing for HBAs and NICs, clustering at the OS level, load balancing, WebSphere, tC server and SAN/NAS, and basic network knowledge Experience with Data Center managed service providers Capability to lead both technical and non-technical discussions. Ability to communicate effectively with both peer engineers and leadership teams Excellent team player. Willing to share knowledge and cross train team members Strong ability to troubleshoot issues and coordinate teams to resolve root cause Ability to manage stressful situations and adapt to changing environments Strong problem solving skills, can exercises independent judgment with minimal direction from supervisor Strong documentation skills, the ability to follow the procedure according to the IT policy and to maintain documentation *
*Please send resume to Email: ajay.ka...@panzersolutions.com <ajay.ka...@panzersolutions.com>Voice : 203-652-1444 Ext: 155* -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
