*Immediate Need Desktop Support Technician Rate-$30-HR {Interview ASAP}* *Position : Desktop Support Technician* *Location : San Francisco, CA* *Duration : 6+ months.*
*Job Skills Identification, prioritization, resolution/fulfilment of customer incidents.* *Description* *Identification, prioritization, resolution/fulfilment of customer incidents.* *Coordinate, diagnose, and troubleshoot incoming customer inquiries.* *Implements standard operating procedures and customer service guidelines.* *Responds to and completes customer requests for services – from initial request to problem resolution and follow-up.* *Provide incident status updates to customers.* *Log and update each customer incident in incident management system.* *Provide customer service in accordance with the LTO scope of services.* *Escalate issues to local office lead/supervisor when necessary.* *Performs installations, upgrades and backups.* *Ensure all customers are charged appropriately for all supplies and non-standard services.* *Update all asset information in our asset management system.* *Ensure hardware inventory is in working order following documented hardware maintenance process.* *Perform all pre-deployment tasks to ensure PCs are ready for customer delivery.* *Educate customers on use of technology.* *May support/troubleshoot network problems.* *May support/troubleshoot client connectivity.* *May work with external vendors on operational duties (ie. PC disposal, hardware repair, etc.)* *Participation on global/local operational projects or initiatives * *(operating system refresh, office moves, office build outs, PC replacement programs.)* *Regards,* *Roy Miller | IT Recruiter * *ITBrainiac Inc,* *Princeton Forrestal Village116 Village Blvd, Suite 200* *Princeton, NJ 08540* *Tel # 908-248- 6680* *Email: roy.mil...@itbtalent.com <roy.mil...@itbtalent.com> * -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.