*Hi,*
*I am **Ravi Kiran **from **Yochana IT.** We are looking for **IVR - Business Analyst - SFO, CA.* *I mentioned the detail job description below. Please let me know your interest in this position. * *Title: IVR - Business Analyst* *Location: SFO, CA* *Duration: Long Term* *Job Description: * · Skills Outlined in the Attachment Job Description Document: · Strong understanding of current technology and the ability to learn new technologies quickly. · Experience with project and cross-functional team coordination within multiple application environments. · Strong analytical and problem solving skills. · Possess thorough understanding of business analysis techniques and tools as they relate to IVR and CTI applications. · Understands basic telecom functions: DNIS, ANI, and skillset routing · Experience with IVR communication features: Speech Technology, DTMF, and Text to Speech technology · Strong communication skills (written and verbal) for information gathering and the ability to interact with various levels of management. · Ability to handle multiple tasks, set priorities, schedule and meet deadlines. · MS Office Professional including: Word, Excel, PowerPoint and Visio. · Proficient in SQL for Oracle. · Ability to analyze IVR call detail data and develop Business Intelligence reports using SQL queries. · Problem solving skills: Adept in responding to new information, shifting priorities, changing conditions, and unexpected obstacles. · Strong communication and integration skills: Ability to train, and ability to effectively communicate with customers including listening, asking relevant questions, giving appropriate guidance and feedback. · Facilitator role: Manage meetings & Conflict resolution. · Works independently with only general direction and minimal supervision. Uses skills and abilities to complete complex tasks, including deciding which processes to use. · Has the ability to self-manage own time and prioritize work to meet timelines. · Demonstrate ability to reason logically and provide effective solution to complex problems. Make quality decisions based on facts and business priorities. · Provides alternative solutions when unable to deliver a requested product/service to the customer Regards, *Ravi Kiran* *Yochana IT Solutions Inc.* 37727 Professional Center Drive, Suite#117 D, Livonia, MI 48154 *Contact: 248-598-7525 (D), 248-876-4228 (Fax) * raviki...@yochanait.com || www.yochanait.com Gchat: dravi.tech...@gmail.com Skype: ravikiran.recruiter Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please reply with subject line Remove -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
