*Job Title : ATG Technical Developer* *Location : Pittsburgh , Pennsylvania.*
*Duration : 6 Months* *PMP Certification Required* *ATG Technical Support Manager* · 8+ years of experience and must have worked on development and design of ecommerce applications of medium to large size · Hands on experience in design and development on ATG platform using ATG Dynamo Framework, ATG Servlet Beans, ATG Repositories, FormHandlers, Extending ATG Profile and Profile Management, Dynamo Messaging System, Transaction Management, Basic knowledge of ATG Scenarios & Personalization Framework · Java, J2EE (Servlets, JSP, JDBC, JMS, Transactions), Web Services, Unix, XML/XSLT, Java script · Expertise on the ATG platform including one or more of the following - BCC, CSC, Search, CRS, Endeca · Experience on either of Application Servers – JBOSS, Websphere, Weblogic · Through Incident research, monitors the performance of IT production systems and escalates deficiencies to appropriate resources · Ensure SLAs are managed according to defined standards · Monitor and manage established SLOs and take action when issues related to SLO non-compliance are escalated · Triage and determine the urgency, impact, and priority of Incidents and manages resolution · Receive incidents from stakeholders and manage their resolution · Building and maintaining a repository of knowledge information surrounding the resolution to all incidents, problems and service request · Maintain accurate records of Incidents, Problems, and significant Events related to IT production systems for ‘post mortem’ and trend analysis purposes and continuous improvement · Handling quality process and schedule tracking · Ensure that escalated Incidents are assigned an appropriate owner and manages the Incident until resolution · Coordinate the resolution of Incidents, Problems, and Events with IT production systems if resolution requires multiple teams or individuals across the IT organization · Escalate, as required, for more serious Incidents (e.g. P1, P2) · Collaborate with the Incident Manager and Tier 0 and Tier 1 Support to ensure that stakeholders remained informed throughout the Incident Management process · Ensure that recurring Incidents with IT production systems are evaluated as candidates for the Problem Management process and root cause analysis · Ensure that escalated Incidents are assigned an appropriate owner and manages the Incident until resolution · Coordinate the resolution of Incidents, Problems, and Events with IT production systems if resolution requires multiple teams or individuals across the IT organization · Escalate, as required, for more serious Incidents (e.g. P1, P2) · Collaborate and ensure that stakeholders remain informed throughout the Incident Management process · Ensure that recurring Incidents with IT production systems are evaluated as candidates for the Problem Management process and root cause analysis · Remain current on industry specific processes, technologies, and emerging trends · Excellent written and oral communication skills · Report status and communicate with all levels of management · Agile and DevOps expertise · ITIL, PMP Certification Regards, Akthar Pasha Sr.IT Recruiter Email: akthar.pa...@technotrics.org Hangouts Mail ID *aktharpasha...@gmail.com* <aktharpasha...@gmail.com> Direct: 425-599-2305 *Office Address : 4511 148th Ave NE Bellevue, WA 98007* -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
