Hi Folks,
Please share the suitable resource for this Position.
Please share the Visa Copy and Photo ID Proof of your consultants. at
*manish.gu...@nityo.com
<manish.gu...@nityo.com>*
=================================================================
*Urgent Requirement: Business Analyst with IVR Experience (CA)*

*Role : Business Analyst with IVR Experience*

*Work Location : Pleasanton, CA*

*Duration of assignment (in Months) : 6-12 months*

*Experience: 8 Years*



*Essential Functions:*

• Consults with business partners and project teams to define and document
business requirements (net new requirements, changes to deployed system,
etc.)

• Develops solution alternatives, high-level designs, functional
specifications and estimates that address KP's overall corporate and
business strategies. (Emphasis on telephony systems and applications).

• Leads the ideation, concept and definition of projects, and remains
involved thereafter to ensure alignment with designed and accepted
solutions through development, testing, implementation and support.

• Functions as project lead for the coordination of solution development
including the development of high-level requirements documents, solution
alternatives, logical designs, physical designs, defect fixes and other
associated tasks.

• Acts as a liaison between the business and technical staff, including
development staff and other entities such as Enterprise Operations and
Enterprise Engineering.

• Manage working relationship with business partners by demonstrating
knowledge of existing systems

• Provides integrated systems planning and leads the review and design
concepts for new contact center systems and applications

• Develops and documents the technical design for the integration and
implementation of contact center systems and applications.

• Ensures the development of plans for integration of new systems
architecture into current infrastructure.

• Participates in post-live project activities; including evaluation of
success criteria, identification of best practices, lessons learned, and
strategies for future releases and deployments.

• Reviews input on supply and demand management and provides feedback as
needed.

• Directs the development of comprehensive and strategic business cases
with cost/benefit dimensions of proposed projects that are used at
management and executive levels for funding and scope decisions.



*Basic Qualifications:*

• Bachelor's degree in a related field or 4 additional years of equivalent
work experience.

• 8 years relevant  experience

• System Experience in contact center consulting and the design,
development and integration of complex contact center systems and
applications(Dial plan, Carrier migration, IVR, Skills based routing; good
to have exposure in NICE, Aspect, Opstel, CTI, Symon, etc.).

• Experience performing business analysis, system/application design, and
project management

• Experience using structured system/software life cycle & development
methodologies (RUP, RM-ODP, RAD, etc.)

• A broad understanding of all technologies.

• Ability to develop advanced concepts, techniques and standards.

• Viewed as functional expert and leader in contact center technologies and
operation.

• Knowledge of emerging technologies and trends in the healthcare industry.

• Strong understanding of System/Software Development Lifecycles and
Project Management methodologies.

• Proven leadership, problem-solving and decision-making skills

• Strong written, oral communication, analytical, organizational and
interpersonal skills

• Excellent customer relationship management and customer service skills

• Strong collaboration, documentation and presentation skills

• Must have a positive attitude and the ability to work and communicate
with all levels of management, clients, other IT staff, vendors, external
partners, System Integrators etc.

• Demonstrated service orientation to monitor others' work to ensure
quality and alignment in meeting customer's needs.

• Ability to maintain standards, prioritize project work to meet customer's
needs.

• Ability to work in a fast-paced and dynamic environment.

• Experience in the Healthcare industry/domain.


*Urgent Requirement: QA Lead with Capacity Stress Test & Mainframe Testing
Experience (NJ)*

*Role : **QA Lead with Capacity Stress Test & Mainframe Testing Experience*

*Work Location : Jersey City, NJ*

*Duration of assignment (in Months) : 6-12 months*



*Position Summary: *

• The Capacity Stress Test Environment Lead provides the  environment to
support and execute a RegSCI compliant capacity stress test



*Principal Responsibilities: *

• Day to day leadership of a team of technical professionals

• Develop and deliver the environment requirements for inclusion in the
Test Approach

• Acquire and deliver a fully functional environment for capacity stress
test execution

• Develop and deliver a model that defines the delta between production and
test environments

• Collaborate with the Data Lead to ensure delivery of a fully functional
test execution environment

• Provide support throughout all stages of test development and execution

• Manage schedule to avoid contention between multiple teams who need
access to the test environment

• Evaluate infrastructure architectural concepts and familiar with
performance monitoring and measurement

• Prepare and present status reports



*Experience: *

• 8+ years leading technical test teams

o Experience with both functional and non-functional testing preferred

o Experience in the financial industry preferred

• Proven ability to deliver projects according to the project plan

• Leadership of test teams responsible for test environment delivery and
test execution

• Experience with multi-technology end-to-end testing (mainframe and
distributed systems including)

• Proficient in infrastructure architectural concepts and familiar with
performance monitoring and measurement



*Knowledge and Skills Required: *

• Excellent interpersonal, communication, organizational and team
leadership skills

• Time management and resource allocation

• Ability to collaborate with other departments

• Ability to summarize findings for review by technical and non-technical
stakeholders

• Technical knowledge of mainframe architecture and performance monitoring
(LPAR, CICS, DB2, MQ)

Education, Training &/or Certification:

• BS or Equivalent Experience in Engineering, Computer Science, or
Information Systems Management



Thanks & Regards!
*Manish Gupta*
*Desk : **609-853-0818 **Ext. 2130*
*Email : manish.gu...@nityo.com <manish.gu...@nityo.com>*

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