*Role: ITSM Support Analyst * *Location: Atlanta, GA*
*Duration: 12+ Months* *Experience (Years): 6-8 yrs.* *Role Description* The IT Service Management (ITSM) Support Analyst provides support for Defect/Enhancements of Halyard’s *Service Now* instance that include: form changes, workflow modification, report creation/modification, script creation/modification, updates of Business Rules/UI Policies, Service Now application investigation, Import Set creation and migration, assisting with version upgrades, etc... These Defects/Enhancements are related to configurations that Halyard has enabled in their Service Now instance and not functional Defects with the Service Now tool. Reporting to the ITSM Leader, this position is accountable for supporting the design, implementation and coordination of IT processes including Incident Management, Knowledge Management, Problem Management, Request Management, *Change Management and Configuration Management (CMDB).* Principal Accountabilities Support Halyard’s Service Now instances through implementation of Defects or Enhancements to the product Support the definition, monitoring and continuous improvement of ITSM processes and capabilities Support the functional product owner of the *Service Now based ITSM environment* to drive tool adoption, future enhancements, training, etc. Support reporting of IT Service quality, SLA, as well as IT process effectiveness and efficiency Preferred Qualifications and Experience Excellent interpersonal and communications *skills Service Now certification required ITIL certification, a plus* *With Gratitude,* [image: Description: Description: Description: Description: unnamed] www.enterprisesolutioninc.com *Sumit Singh* *Enterprise Solution Inc.* *(* : *630-743-6210* *FAX: 630-206-1290* *: sumitsi...@enterprisesolutioninc.com * sumit.int...@gmail.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
