*Dear Professional,* *Hope you are doing well.* *I am a technical recruiter with Panzer Solutions LLC Software * *Implementing and IT consulting company located in CT. Please * *go through the Job Description and send me your updated * *resume with contact information. * * * *Please reply me at : tom.ha...@panzersolutions.com* * * *Title : Help Desk * *Location : Baton Rouge, LA * *Duration : 6 months contract * * * *Job Description: POSITION PURPOSE: * *Responsible for desktop technical support for the Baton Rouge home office as well as phone support for remote/district offices, assisting with service desk requests, moves/adds/changes, customer support, responsible for warranty repair/replacement of existing equipment, computer parts and supplies/hardware inventory for storage room, support for special projects as needed (ie; staging and configuration of equipment). * *Accountable for complying with all laws and regulations associated with duties and responsibilities.* * * *QUALIFICATIONS:* *Bachelor’s degree in computer science. Four years of relevant experience can be used in lieu of a degree.* *Requires the knowledge, ability and customer service skills to analyze and solve customer problems via phone support or in person. Requires knowledge of pc hardware, Windows 7, Windows XP, experience with a call tracking system (ie; CA Service desk, Remedy, Heat), solid written and verbal skills, problem solving and troubleshooting skills, Citrix support and troubleshooting.* * * *ACCOUNTABILITIES:* *Works closely with our end users via phone support as well as in person by providing equipment for moves/adds/changes. Will be imaging workstations to provide equipment to our end users. All tickets will be tracked in a call tracking system, so candidate will need to have solid writing and verbal skills. * * * * Thanks * *Tom Hanks| Sr.Technical Recruiter* *Panzer Solutions LLc* *45 Stuart Ave, K* *Norwalk, CT 06850 USA* *Voice: 203-347-9129 * *tom.ha...@panzersolutions.com * *URL: www.panzersolutions.com* * *
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