Dear Associate, Hope the day is treating you well! Please check the below requirement and advise the right consultant’s along with Rate, Availability, Contact Details, Current Location & Visa Status. It’s an immediate requirement please sent me the suitable resumes ASAP. Please make sure the candidate has all the required skills
*Job Title: Business Analyst with Telecom Location: Kansas City, MO Duration: 6 month contract* ** *NO H1B* ** *Job Summary:* •Responsible for writing systems specifications (requirements) for Avaya, CISCO ICM, and some Genesys-related systems changes •Will work with the development team to implement the changes •Will plan, analyze, design, develop, implement and test call routing solutions to support business requirements for contact centers •Will support the ICM routing platform, provide project timelines, identifying responsibilities and work with cross functional teams, business owners, and call center team leads to design solutions to meet goals of both the business and the customer *Requirements:* ***Must have experience writing systems specifications (requirements) for Avaya, CISCO ICM, and some Genesys-related systems changes •Must have experience working with a development team to implement contact center system changes •Must have experience planning, analyzing, and designing call routing solutions to support business requirements for contact centers •Must have experience with IVR, Cisco ICM, Avaya and Genesys within contact centers •Must have experience designing and documenting changes to IVR call flows •Must have strong communication and customer service skills because you will be required to work with internal and external clients to develop solutions •Must have permanent authorization to work for any employer in the US without sponsorship ** Warm Regards, Eric Hoffman Panzer Solutions Office: 203-717-2123 Email: e...@panzersolutions.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To post to this group, send email to oraapps@googlegroups.com. To unsubscribe from this group, send email to oraapps+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/oraapps?hl=en.
