Hi , Hope you are doing well. Please find the below requirement and reply back with updated resume.
Job title: Business Systems Analyst III - Call Center Apps Location: Atlanta, GA Duration: 6months Interview : Phone + Inperson Business Systems Analyst III - Call Center Apps The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst III contributes broad experience and a high level of expertise in business processes and system functionality. On project assignments of high risk and complexity, the position leads and directs activities such as requirement definition, research, analysis, testing, training, and documentation. Most Critical Requirements: * Requires 4 or more years of progressive Business Systems Analyst experience in a Call Center environment * Experience with Cisco technologies for Contact Centers is highly desirable, but not required (could be with other technologies, but again, candidate must have experience in a call center environment to even be considered) * Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable, but not required * Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable Additional Requirements: * Helpful to have BA or PM certification * Important to have Team Leadership skills and Multi Site experience * Excellent Customer Service and written and verbal communication skills * Requires ability to estimate, plan, schedule, organize, coordinate, and execute activities * Requires ability to effectively manage multiple assignments and priorities * Requires ability to communicate effectively both orally and in writing to management, team members, business and technology professionals * Requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction * Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process * Requires ability to coordinate system testing cycle, issues tracking and resolution * Requires strong coaching, mentoring, training and facilitation skills * Requires ability to deliver results on time and within budget * Requires ability to be adaptable to a variety of project team roles, such as analyst, tester, documentation writer, trainer, team lead or mentor * Requires ability to develop good working relationships with business sponsors, business partners and technical staff * Requires a high level of expertise in a variety of application and business areas Thanks & Regards, """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" Sukumar Technical Recruiter Dir: 678-735-4375 | Ph: 678-578-4555 Ext: 4375 | Fax: 678-325-6413 svall...@virtuegroup.com<mailto:svall...@virtuegroup.com> Alt Email: sukumar.vir...@gmail.com<mailto:sukumar.vir...@gmail.com> Im: sukumar_virtue<mailto:sukumar.vir...@yahoo.com> http://groups.google.com/group/staffingsimplifies Virtue Group, 5755 North Point Parkway, Suite 85, Alpharetta, GA 30022 www.virtuegroup.com<blocked::blocked::BLOCKED::http://www.virtuegroup.com> [cid:image001.jpg@01C99BF7.B2A1DEF0] Ranked No. 360 in 2008 Inc 5000 as the fastest-growing private companies in America Ranked No. 25 in the Top 100 Businesses in Atlanta, GA. A WBE,DBE Certified Company. AN ISO 9001:2000 Certified Company -- You received this message because you are subscribed to the Google Groups "oraapps" group. To post to this group, send email to oraapps@googlegroups.com. To unsubscribe from this group, send email to oraapps+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/oraapps?hl=en.
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