Hi Business Partners, Hope you are doing great.
We have a great position for one of our Client. *Please reply to ha...@ambrosiainfotech.com* *Need only Citizen, GC, EAD(GC)* *Role:* CSR (Team member) *Position:* Full time *Location:* Austin, TX *Rate:* 25k per annum Positions: 8 * * *Job Description:* *Educational Qualifications : *Bachelors in Engineering/ Bachelors in Technology/ Bachelors in Science * * *Work Experience: *Experience in Helpdesk/ Technical Support with Customer Service background * * *Technical Skills: *Basic concepts of Computers & Networking, Working knowledge of Microsoft Office including Outlook * * *Other Essential Skills : *Customer Service Skills , Good communication skills – Written & Verbal, Good analytical skills and Presence of Mind * * *Competency : *Ability to work well with others, particularly senior level IT and business managers · Ability to establish affective working relationships · Demonstrate ability to be assertive when necessary · Remains calm and focus in stressful situations · Be at ease with communicating both internally and externally at all levels · Ability to participate as a part of team · Adopt a sensitive approach towards confidential information · Act in a proactive rather than reactive manner · Communicate with impact and action giving the participants a positive image of person and department *Responsibilities* · Responsible for handling activities/tasks allocated by the TL/OM (including monitoring the Help Desk mail boxes during their prescribed assigned times) · Responsible for answering inbound calls and make outbound calls · Responsible for data entries · Each new call or e-mail request must have a ticket generated in ticket logging tool · Responsible for running regular and ad-hoc reports · Follow-up on tickets created by the agents *Level * · Level 0 and Level 1 Appreciate your quick response. *Please reply to ha...@ambrosiainfotech.com* Thanks & Regards.....? *Harry Brown* Technical Recruiter** Ambrosia Infotech Ltd - 3086, Route 27, Suite No: 9, Kendall Park, New Jersey 08824 609.662.1279 *236 || 201.377.9036*236 Fax: 609.228.4646 Gtalk! Harry.ambrosia, Yahoo! Harry.ambrosia ha...@ambrosiainfotech.com|| www.ambrosiainfotech.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To post to this group, send email to oraapps@googlegroups.com. To unsubscribe from this group, send email to oraapps+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/oraapps?hl=en.
