*Dear Partners,*
We have immediate need for the following please let me know if you have any
consultants available
immediately for the below mentioned position.

*Position: FileNet Support Specialist
Location: Rochester, Staten Island, Fishkill - NY
Duration: 9 Months Contract*

*Job Description:*
FileNet Encapture Support and Training.
Provide support and training for the roll-out of the new document storage
system (FileNet, Encapture).
Use Saba Centra to provide virtual training to team members in a Windows 7,
MSOffice 2010 environment.
Use Symantec Service Desk 7 to process support requests and assist team
member using NetMeeting/or Lync to remote to computers to provide support.
This person will work from home and need a home office, with high speed
internet. Any location in the continental US will be considered.
*Qualifications:*
Experience with Filenet Ecapture Support.
Virtual training and Help Desk Support, in Windows 7, Office 2010
environment, including insurance agency management system, and document
managements system.
Centra, Live Meeting, Lync or equivalent.
Work in a fast paced environment to service technology requests.
Create, and track requests using Symantec Service Desk 7.
Excellent communication skills and customer service skills.
Able to multi – task, troubleshoot and work under pressure


*Regards,
Edward Lee-IT Recruiter
609-223-9188
IT Brainiac Inc.
Email: edward....@itbtalent.com

*
*Please Send Resume to edward....@itbtalent.com*

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