A new Job, ID: 120624 <http://ejobsville.com/display-job/120624> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com>
Title: Help Desk Analyst Job posted on 2014-03-04 12:55:07 Job Description: The service delivery analyst is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the specialist ensures all incidents are analyzed, resolved, and reported back within the promised timeframes. Key Responsibilities *Develops service strategy to mitigate software, hardware, and networking issues *Troubleshoots and resolves IT issues via phone, web, and in-person channels *Ensures all incidents are resolved against SLAs *Guides continuous improvement efforts for the service *Contributes service descriptions and service-level agreements (SLAs) for specific services to the organization's service catalog *Single point of engagement for demand planning and demand management conversations with business partners around their needs for a specific service *Participates in developing the service strategy for one or more services in the integrated services group *Develops an annual strategy to develop and enhance the services that the service manager is responsible for, and updates the technology plan *Strong customer service ethic *Ability to prioritize and quickly resolve issues *Excellent verbal communication skills *Excellent analytical and problem solving skills *Effective prioritization and project management skills *Ability to communicate and build relationships outside IT Job Requirements: *Experience using help desk ticketing software *Experience with incident troubleshooting and escalation *Familiarity with ITILv3 or related service delivery frameworks Technical Experience This position 100% phone support.*ACD Call Center Experience *Microsoft Windows 7 / XP *Microsoft Office 2003 / 2007 /2010 / 2013 *Microsoft Exchange and Active Directory *Basic Networking Experience *Mobile Device Experience *Click here to view full job description and apply <http://ejobsville.com/display-job/120624> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/groups/opt_out.
