Hi
Please respond with an updated resume along with expected bill rate. Please respond at vidya.sa...@cybsearch.com or can call me at desk 832-510-8465 for further queries..... *Need: Photo ID of the consultant to submit.* Contact Center BA Location: Bloomington, IL Length :12 months Start: ASAP Interivew: phone · 5+ years of BA experience with migrations desired. · *Contact center experience needed* · Ability to work in a fast-paced environment and adapt quickly to changing priorities, needs, and assignments · Ability to quickly develop strong relationships and establish trust, as well as an ability to influence · Ideal candidate will be results focused and respected as a change leader · Understanding of contact center principles (Workforce Management, Call Routing, etc.) · Knowledge of current call flow and call types · Understanding of workload management including current process and workflows · Understanding of tools and metrics used within the current environment · Ability to access and analyze business partner data · Understanding of the positive organizational impact that comes with a comprehensive knowledge management system · Understanding of current workflows and process improvement opportunities · Strong communication skills, including audience and business needs analysis, development of communication strategies and plans, message development, and identification of appropriate, cost-effective delivery options thank you Sagar *Vidya Sagar * *Sr. Recruiter * *Cybersearch, Ltd <http://www.cybsearch.com/>* *vidya.sa...@cybsearch.com <vidya.sa...@cybsearch.com> * *Phone: 832-510-8465* *fax: 847-357-0219* *2nd fax: 928-223-9796* *YIM: sagar.virtue* *Gtalk: vdsgr61* -- You received this message because you are subscribed to the Google Groups "Oracle / Data Warehousing Developers / ETL" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-data-warehousing-developers-etl+unsubscr...@googlegroups.com. To post to this group, send an email to oracle-data-warehousing-developers-etl@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-data-warehousing-developers-etl. For more options, visit https://groups.google.com/groups/opt_out.
