*Hello friends am looking for the – Genesys Engineer with GVP-Solid HP
Server exp*
*Genesys engineer*
*Columbus** Oh*
* *
*The Professional Services engineer(s) should: *
1. Have in-depth knowledge and working experience in:
1. Voice networks and the various elements (switching, signaling,
intelligence network, messaging, directory, notification, etc.).
2. TDM/VoIP routing protocols call processing (SS7, ISDN, SIP, SIP-T,
etc...).
3. *Genesys Voice portal (GVP) version 7 and above, Genesys Framework,
Genesys SIP Server, Genesys Stream Manager, and Genesys Agent
Desktop (GAD).
*
4. Contact Center Fundamentals including Call Routing/Strategy
Capabilities, CTI, VXML capabilities, and T-Server operations.
5. *Solid experience with HP Servers* **
2. Experience with the following preferred:
1. *IVR coding experience* **
2. *Speech recognition experience* **
3. Local and LD switching platforms including Sonus, Lucent, Nortel
DMS, Nortel Succession.
4. IP PBX and CPEs
5. DNS, data collection, monitoring, storage, Web/API.
6. UNIX, SQL, Oracle, Sybase, shell/script, programming.
7. System Administration
(3) Be an excellent communicator, an individual contributor with minimum
supervision, and a team player.
(4) Be able to perform the following functions:
*Design and Engineering*
- *Design engineering requirements and specifications based on the
architecture documentation (developed by client Architecture team)*
- *During the design process, provide feedback to the client's
architecture team for the revised architecture document* **
- *Develop bronze configuration and engineering guidelines* **
- *Document the engineering design* **
- Work with client IT organization to support interface and OSS design
specifications
- Work with other Engineering and Project Management groups to facilitate
detailed design specifications. (i.e. IP engineering to completed data
infrastructure design.)
- Provide technical guidance needed to develop process flows for
ordering, trouble management, and billing.
- Review final engineering design documents with client technology teams
*Testing and Certification*
- Set up physical and logical laboratory infrastructure in support of
testing and certification
- Be responsible for lab inventory, connectivity, and equipments
- *Build test plan and test cases based on the engineering requirements*
**
- *Perform testing and certification in the lab* **
- Work across internal organizations for End to End certification
- *Build final configuration (Golden Config)*
- *Document all final results of configurations, testing & certification,
and bug/issues list* **
- *Review final certification documents with technology teams* **
- Review and hand-off to Operations
- Train Operations
- Provide support for FVO
****Candidates must be able to pass a background check. **
*PLEASE SEND ME THE RESUMES TO BELOW ID*
*Best Regards*
*Chris**
Nihaki Systems,Inc.
Tel: 732 823 6471*103*
*Cell: 856-457-4875**
Fax: 732 438 6973
Email: **[email protected]* <[email protected]>
*URL: **www.nihaki.com* <http://www.nihaki.com/>
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