Hi,
Please check the below requirement and advise us the right consultant's along with Rate, Availability, Contact Details, Current Location & Visa Status. C# ASP .Net Developer ( 8-10 years Software Development experience, and 2-5 years experience in technical support ) LOCATION: Washington, DC (LOCALS TO VA/MD/DC) only DURATION: long term contract Rate: 50/hr C2C JOB DESCRIPTION: Responsible for Application Technical Support requests that have been escalated from Level 2 support or received directly from other monitoring processes. Applies solid technical capabilities, analytical skills and application knowledge in reviewing the work product of Level 2 support and resolving challenging problems in collaboration with others. Works with application development resources if they are unable to resolve support issues. Requires initiative and ability to make significant, independent decisions when providing Application Technical Support. Requires deep technical expertise with the infrastructure and the application environment. Must have excellent analytical skills and deep expertise on the specific application. Application and Depth of Expertise - Application Technical Support requires deep application and specific business knowledge of assigned products. The Application Technical Support role is a subject matter specialist on specific applications. Diagnoses and troubleshoots complex application problems, and leverages tools and resources appropriately to identify solutions that may or may not be already documented. Works with Development team to address issues that Application Technical Support cannot resolve. Requires strong written and communication skills. In summary, this position is for technical support specialist who performs advanced troubleshooting at the application level. Although the specialist may have the ability/expertise to do code changes, instead the specialist will generally identify the area of fault and direct the development team to make the change. The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise. Range of Impact: Direction and Discretion - Responsible for working on a team to resolve challenging problems that are escalated support requests from Level 2 Support or automated notification systems and works to analyze the support issue either to resolution or escalates to Development team for review and/or recommended resolution, and works with Development to make sure the issue resolution is understood, documented, logged and fixed as appropriate. Influences others inside and outside the team to resolve escalated issues. Scope of responsibility: Works on a team and has individual responsibilities for Application Technical Support of applications dealing with escalated and complex application problems. Requires deep expertise of the application, the technology infrastructure and knowledge of PwC technology standards, and expertise of assigned applications and assigned business units. Quality Service Delivery: Provides Application Technical Support for one or more applications Maintains an understanding of the functional aspects of the application(s) Maintains a good working knowledge of the applications(s) supported including: purpose, capabilities, limitations and use within the business Troubleshoots and provides solutions for technical questions and issues or routes to appropriate escalation group Deploys candidate versions of applications to staging environment for testing and UAT and to production as scheduled following relevant change control process Updates service requests and resolutions to call tracking database Regularly shares application knowledge when new problem resolutions are relevant to others in the team Effectively uses all support tools available and demonstrates knowledge of available resources Demonstrates knowledge of applications and platforms currently utilized by the Firm and strong technical knowledge of products relevant to assigned applications Escalates issues or problems that cannot be resolved to Development Line of Service: Internal Firm Services Years Experience Required: 8 to 10 years Education Required: Undergraduate Degree (e.g., BA, BS) or equivalent experience Job Requirements 8-10 years Software Development experience, and 2-5 years experience in technical support Working knowledge of the specific technology/tools/applications relevant to both the particular focus area and to a customer service environment. Solid understanding of support tools and processes. Excellent verbal and written communications and ability to interact with all levels of the organization. Travel Required: none anticipated Long-term outlook: This consulting position may lead to contract-to-hire/perm positions, thus candidate must already be eligible to work in the United States without further sponsorship. Lotus Notes and C# a plus. Thanks & Regards, Raj TECHGENE SOLUTIONS, LLC (A Minority Certified Company) Email: [EMAIL PROTECTED] Ph: 214-257-0837 extn: 36 www.techgene.com Yahoo IM: [EMAIL PROTECTED] CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. NOTE: We respect your privacy. If you wish your name to be removed from our mailing list kindly reply with "Remove" in the subject line and we will honor your request immediately. Thank You. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Distribution" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Distribution -~----------~----~----~----~------~----~------~--~---
