*Network Services/Support*
*Location: LANSING, MI *
*Rate: $40/hr*
*Duration: 4+ Months*
*Job Description:*
The associate will be responsible for taking customer calls, opening a
corresponding trouble ticket through the Remedy ticketing system, and then
work to resolve the issue or route the trouble via phone call or external
ticketing system to the responsible work center or vendor.
Additionally, the Voice Associate will have to respond to proactive tickets
in a timely manner to both notify the customer as well as resolve any
service interruptions
* *
*Required Skills:*
Cisco CCM
Cisco Unity
Cisco CME/CUE
Voice Transport troubleshooting for ISDN/PRI/PSTN
Remedy Ticketing
Microsoft Office
Cisco Router/Switch Troubleshooting
CCNA**
**
Sincerely,
*Kumar Thota*
*|| Phone: 916 978 1057 Ext 306 || Efax: 603 719 0999 || Email:
**[email protected]
<[email protected]>* || Website: *www.vibhainc.com* ||*
*Note:* This email is not intended to be a solicitation. Please accept our
apologies and reply in the subject heading with REMOVE to be removed from
our Mailing list.
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