Send matching resumes to [email protected]. 

Position: Technical Lead

Location: Federal Way, WA

Duration: 3+ Months

 

In person interview may be required!! LOCAL CANDIDATES OR NEARBY LOCATION!!



Consultant Role/Responsibilities on Engagement: 

 

Technical Lead required to help install, configure and customize HP's Service 
Manager 7 and BP4SM products, as well as consult and support customer on 
customizations the client wants to make. 

Candidate has to be used to a customer facing role and needs to be able to help 
design solutions in a multi vendor, multi help desk software environment. 

This position is required to support the transition of customer to ITIL/HP best 
practices via Service Manager 7.01 and BP4SM. 

 

Skills Required: 

 

·         Java Script, 

·         Web Services Integration, 

·         HP Service Manager 7.01, 

·         ConnectIT

·         Advanced scripting skills within Service Manager, 

·         XML/XSL. 

·         Extensive experience with ServiceCenter / Service Manager modules 
including Change Management, Problem Management, Configuration Management and 
the Notification Engine. 

·         Experience with Mapping Asset Manager and Service Manager via 
ConnectIT.        

 

Project description:

 

Customer ITSM Transformation Project. Deliver best practices for ITIL and 
Install Service Manager 7.1 Configuration Management, Change Management and 
Problem Management modules. Those modules will interface with previously 
implemented Service Desk Incident, Service Catalog, Request Management, ESS for 
Service Manager 7.01 and Asset Manager 5.1 as well as BP4SM. Web Services and 
ConnectIT have been implemented to interface with HPOS OVSD.  

 

 

Thanks & Regards,

 

Angela Thomas

Account Manager - Data Group Inc. 

Certified Minority Women Owned Business Enterprise (MWBE)  & Small Business 
Enterprise (SBE) 

Website: www.datagroupinc.net






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