Role profile – High Level
The Infrastructure Maintenance Engineers (CTB) supports the OPS WebSphere
infrastructure on a day-to-day basis. The role reports into the head of
OCMS. Specific responsibilities include, but are not limited to:
§ Chat monitoring of requests from CTB
§ Management of requests from CTB and closure of Remedy tickets
§ Implementation of GRS requests
§ CTB issue escalation point
§ Implementation of WebSphere, TomCat and Apache build requests onto
MSO and OPS infrastructure within the development and test domains
§ Support of testing, knowledge of performance drivers within
WebSphere and TomCat
§ Knowledge of underlying infrastructure (Linux and Solaris)
Technical competencies
Successful team members have a strong operational service delivery focus to
the business, combined with a strong technical background. Unix/Linux skills
are essential as our core applications are running on Solaris and Linux
platforms.
Must be able to
§ Work closely with Line of Business development teams to assist
them with preparation for deployment to shared or dedicated infrastructures.
§ Manage daily problems within the development domain, ensuring
effective and timely resolution and communications to the customer.
§ Undertake application testing and quality assurance.
§ Liaising with the IMS Component Engineering (ICE) team for third
line, architectural support and escalation to vendors.
§ Advise clients on application architecture and procedures
§ Assist with production support activities related to applications
deployed.
Personal Competencies
We require:
§ A 3 year bachelor’s degree or its equivalent practical experience.
§ The capacity to quickly grasp an in-depth understanding of
application functionality, basic concepts and methodologies of systems.
§ Knowledge of IBM WebSphere Application Server (or J2EE related
products), Apache and Tomcat.
Additional useful knowledge within the messaging world (MQ,
TibcoEMS)
Additional useful knowledge with of Documentum
§ Knowledge of Clustering/Load balancing technologies.
§ Understanding of TCPIP, networking and database connectivity.
§ Knowledge of 3DNS, Firewalls, NetCool and Remedy would be
desirable
§ Knowledge of Java performance tools, such as Wily IntraScope,
JProbe etc would be advantageous
§ An aptitude for analytical thinking and logical problem solving is
essential.
§ Experience in a technical support role is essential.
§ Communication skills.
§ Understanding of change management procedures.
§ Ability to work autonomously, maintain professionalism and work
under tight deadlines.
--~--~---------~--~----~------------~-------~--~----~
You received this message because you are subscribed to the Google Groups
"Oracle-Distribution" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at
http://groups.google.com/group/Oracle-Distribution
-~----------~----~----~----~------~----~------~--~---
