BMC Service Desk, BMC Incident Management & Crisis Management White Plains, NY 5 months
Description of Skill Sets Required Major Purpose of Job: The Developer Analyst will assist company in supporting BMC Incident Management , Problem Management and Change Management – V9.6 Role: 1. Knowledge with the configuration and setup of workflow for capturing and assigning Incidents & Work Orders (tickets) 2. Setup and configure business rules to process workflow requests and tickets 3. Experience with the configure and integrate skills based routing 4. Document business rules and skills based routing 5. Develop administrative training plan 6. Mentor and train NYPA IT Help Desk resources as needed 7. Familiar with Knowledge Management 8. Assist in creating simple end user documentation Requirements: Minimum of six (6) years prior demonstrated experience 1. BMC Service Desk 8.x and above 2. Recent experience with BMC Incident Management & Crisis Management v9.6 3. Strong problem determination 4. Strong problem solving 5. Strong communication skills 6. Ability to assess priorities and to adapt to rapidly changing and diverse drivers 7. Logical and physical integration design skills 8. Ability to describe complex situations in simple terms, taking into consideration the audience 9. Ability to configure SDE Surveyor 10. Working knowledge of Configuration Management 11. Strong communication skills Patricia --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Financials" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Financials -~----------~----~----~----~------~----~------~--~---
