Hi I have an urgent requirement with one of my clients, details given below. If you find your self suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well.
*Job Title* Business Intelligence Analyst *Project Location* Detroit, MI *Duration* 12 months /Contract *Skills Required and Job Description:* *MOI: PHONE+SKYPE* ********we wish we could find someone whose skills are more on data mining and advanced analysis side. He/she should have SAS programming and analysis skill using SAS EG, SAS enterprise miner , SAS text miner, and/or analysis experience using tableau for at least 2-3 years. If SQL programing skill is on weak side, it is fine. This type of role most likely work in business teams more than in IT teams, and own statistic or business degree more than own an IT degree.******* ******The main skills we are looking for is SAS and/or tableau . Statistics and analysis working experience. experience in a hands-on analytical role, with focus on Root Cause Analysis and Behavioral Analysis. ******** Overview: In this newly created role, you will support analysis of contact center operational performance including efficiency, sales conversion, quality and customer loyalty. You will monitor metrics, develop reporting, track and trend performance and analyze service experience feedback. Acting with a strategic mindset, you will guide our contact center business partners by analyzing data and recommend performance improvements based on data analysis. You will have a vested interest in driving our contact center business results. We are looking for an individual who understands call center metrics, works well with all levels within the organization and has a strong skill set in database management. In addition, your focus will be overall call center performance analysis along with the ability to make recommendations. You will provide analytic support by dissecting large data sets and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence executive level audiences Responsibilities: •Development and support of database(s) that tracks Call Center performance metrics including recommendations •Establish strong support relationships with contact center operations teams •Supports research and diligence required to drive best practices and performance management •Participates in partner site meetings with business owners for the purpose of ensuring consistency, sharing best practices and driving initiatives which improve performance. •Works cross functionally with multiple business units, including, Operations, Legal, Finance and IT to gather critical operational data •Recommends and suggests measurements and programs to improve customer satisfaction, operational efficiencies and the overall customer experience. •A strong team player working with multiple groups for a common operational goal. •Responsible for extracting data from multiple sources, manipulating data/data validation, conducting Root Cause Analysis, developing solutions/recommendations and presenting to Sr. Leadership •Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, results focus and inspirational leadership. •Query data from relational databases (Teradata, MS SQL server, Oracle) •Ability to perform data validation, analysis and modeling (Root Cause Analysis, Behavioral Analysis) •Develop Executive Level presentations and present complex, customized analytic findings to senior management •Create and distribute high level business performance reporting Qualifications •Bachelor’s Degree or equivalent work experience required •5 years knowledge, or experience working with analytics tools (SAS, Excel, Tableau, Aster or other Statistical analysis tools) •2+ years of experience in a hands-on analytical role, with focus on Root Cause Analysis and Behavioral Analysis •Experience in operational analysis of corporate initiatives preferred •Proficient in Oracle and 3 years hands-on experience in accessing (Data Mining) and manipulating data from multiple relational databases (Teradata, Oracle, MS-SQL server) •Must have 3+ years SQL script writing experience •Business Intelligence (BI) Experience •Highly proficient in Excel, Access, and PowerPoint Advanced skills in report development and data analysis is required •Excellent communication skills (verbal and written) •Takes a proactive role to bring about change, applying new ways to develop the business through performance analysis and process improvement recommendations. *Thanks & Regards* *Manish * *Technical Resource Specialist* *RG Talent Inc* *39120 Argonaut way* * Suite # 157, Fremont CA 94538* EMAIL : man...@rgtalent.com URL : www.rgtalent.com *Disclaimer: Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. 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