*Hi * *Please lookup the below position and if you feel comfortable ,then please send me your updated resume*
*Position : Business Analyst with ITSM tool Exp. * *Location : Chicago, IL* *Duration : 6+ Months * *Interview : Phone then Face to Face* *Job Responsibilities:* · Assist with a critical, high impact global ITSM tool implementation project · Works with third party implementation vendor (onshore/offshore) · Assists with data collection for setup and configuration of supporting systems · Assists with application and Service Desk agent readiness testing, as needed · Help coordinate change management and training activities · Participate in the deployment design and preparation meetings for ITSM tool go-live · Creates and maintains process and procedure documents · Researches, documents, tracks and monitors problems to ensure a timely resolution *Job Requirement* · *1+ years experience in IS Service Desk / IT service management systems (ITSM)* · *5 years experience as a Business Analyst* · Experience with Remedy ITSM tool a plus · Prior training and change management experience preferred · MS Office Suite (Word, Excel), Outlook & Internet applications · Share Point · Strong analytical, prioritizing, interpersonal, problem-solving, and presentation skills · Strong, professional and effective verbal and written communication skills · Self-motivated with critical attention to detail and deadlines *Regards* *Ranjeet Kumar* *Technical Recruiter* *VSG Business Solutions * *Phone No. 302-261-3207 Ext - 112* *Email :[email protected] <[email protected]>* *Hang Out :vsgranjeet* -- You received this message because you are subscribed to the Google Groups "Oracle-HRMS-India" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-hrms-india. For more options, visit https://groups.google.com/d/optout.
